When clicking the download link, the link opens a new tab, but nothing shows up, and no file is downloaded (IE)


    1. Try a different browser, like Firefox or Google Chrome (and not Internet Explorer).
    2. If using Internet Explorer, right click the link and choose "copy shortcut". Open a new browser window or tab. Right-click and choose "paste short-cut" and paste it into the URL (where is usually says www.example.com). If this does not work, see #1 above.


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      Jc 12345

      how can you use a different browser when the website now wont let re download it after 2 attempts, i attempted to download it to both my computers

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      Keiron Smith

      Hi JC,


      Did you succeed with the download?  I reset your download link, and replied with advice in an email.  Please let me know if you are up and running.

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      grady rodgers

      My computer froze and crashed mid download (well less then 300mb downloaded.) now i can't restart the download and the link in my email doesn't work on any browser (have tried firefox, chrome and IE).

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      Keiron Smith

      Hi Grady,


      I have resent your downloads email.  Please do the following:


      1.  Restart your computer

      2.  Open a Google Chrome or Firefox web browser.  Do not use Internet Explorer.

      3.  Navigate to your email client website. Login in to your email client website.  Open the Inbox.  Find the email from me.

      4.  Click the download link in the email to begin another download.

      5.  Please read this KB article about downloading issues and how to resolve them:


      Please let me know if this helps.


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      Can I download instructions on my iPad?

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      Keiron Smith

      Hi Mrfuni,

      Starry Night is not supported on iOS. You can download and install Starry Night onto WIndows 7/8/10 and Mac OS X 10.7+