There was a problem opening the preference file, try throwing it out and start again (Windows)

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    After updating to version 6.4.3 you receive an error message saying "there was a problem opening the preference file, try throwing it out and start again."

    Solution:

    Right-click the Starry Night application in the (C:)-->Program Files folder and choose "Run as Admin".

    Comments

    • Avatar
      Jamrpb

      K.Smith...worked like a charm...u ROCK, Dude !!! Thanks, J.M.

    • Avatar
      Eadesign

      Keiron, did as you suggested and ran as administrator and Starry Night 6.4.3 launched without error messages, but the interface is all white with no map, graphics or text. See attached.




      Screen Shot 2015-02-10 at 2.47.07 AM.png
    • Avatar
      Keiron Smith

      Eadesign, 

      Please try this:

      1. Go Computer ---> (C:) --->Users ---> (username) --->AppData --->Local ---> Imaginova Canada --->Prefs <---rename this folder as Prefsold
      2. AppData will not be visible unless you choose to "Show Hidden Files". To do this, go Control Panel ---> Folder Options ---> View ---> Show hidden folders, etc.
      3. After renaming the Prefs file, retry Starry Night.

       

      Please let me know if that helps.

       

    • Avatar
      John Fulcher

      Not for me, I'm afraid.............why this should suddenly crop up is both a mystery and an acute annoyance.  Excellent programme--when running, but it rarely does for long and for no obvious reason.  Why this should be so, only the programmers know.  I admire it for what it does, for driving a scope and being able to swing from object to object is so handy.

      BUT--cannot be relied on, unfortunately

      John Fulcher LX200ACF

    • Avatar
      Cloud Crelencia

      "There was a problem opening the preference file, try throwing it out and start again" (for MACINTOSH)

       

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