The error message: "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".

The problem: There are a couple of older Intel graphics cards that struggle to support the OpenGL enhancements in Version 7.

Before you begin, make sure you have updated to the latest graphics card driver:

https://support.simulationcurriculum.com/entries/20282276-graphics-card-drivers

The solution #1: Please try the following:

Download and run the "shadersoff.exe" file that is attached.  Then retry SN7.  If that doesn't work go to #2.

The solution #2: Please try the following:

1. Download the attached Prefs.text.
2.  Add the prefs file to the correct prefs folder.

In Pro 7  put the Prefs.txt in here: C:\Users<YourUserName>\AppData\Local\Simulation Curriculum\Starry Night Prefs\Pro

In Pro Plus 7 put the Prefs.txt in here: C:\Users<YourUserName>\AppData\Local\Simulation Curriculum\Starry Night Prefs\Pro Plus

In High School 7 put the Prefs.txt in here: C:\Users<YourUserName>\AppData\Local\Simulation Curriculum\Starry Night Prefs\High School

etc.

3. There will already be a Prefs.txt file in there. Replace it with the one attached. If you don’t see a Prefs.txt file thats fine - just add the one that is attached here.
4. AppData will not be visible unless you choose to "Show Hidden Files". To do this, go Control Panel ---> Folder Options ---> View ---> Show hidden folders, etc.
5. Then retry Starry Night.

Affected Intel graphics cards:

Desktop graphics

• Intel® Core™ Processors with Intel® HD Graphics

• Intel® G41 Express Chipset

• Intel® G43 Express Chipset

• Intel® G45 Express Chipset

• Intel® Q43 Express Chipset

• Intel® Q45 Express Chipset

• Intel® B43 Express Chipset

• Intel® G31 Express Chipset

• Intel® G33 Express Chipset

• Intel® G35 Express Chipset

• Intel® Q33 Express Chipset

• Intel® Q35 Express Chipset

• Intel® 82G965 Graphics and Memory Controller Hub (GMCH)

• Intel® 82Q963 Graphics and Memory Controller Hub (GMCH)

• Intel® 82Q965 Graphics and Memory Controller Hub (GMCH)

Laptop graphics

• Intel® Core™ Processors with Intel® HD Graphics

• Mobile Intel® 4 Series Express Chipset Family

• Mobile Intel® 965 Express Chipset Family

• Mobile Intel® 945GM Express Chipset Family

Netbook and Tablet Graphics

• Intel® Graphics Media Accelerator 3600 Series

• Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150)

• Intel® Graphics Media Accelerator 600 (Intel® GMA 600)

• Intel® Graphics Media Accelerator 500