Error message: "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".

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    The error message: "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".

    The problem: There are a couple of older Intel graphics cards that struggle to support the OpenGL enhancements in Version 7.

     

    Before you begin, make sure you have updated to the latest graphics card driver:

    https://support.simulationcurriculum.com/entries/20282276-graphics-card-drivers

     

    The solution #1: Please try the following:

    Download and run the "shadersoff.exe" file that is attached.  Then retry SN7.  If that doesn't work go to #2.

     

    The solution #2: Please try the following:

    1. Download the attached Prefs.text.
    2.  Add the prefs file to the correct prefs folder.

    In Pro 7  put the Prefs.txt in here: C:\Users<YourUserName>\AppData\Local\Simulation Curriculum\Starry Night Prefs\Pro

    In Pro Plus 7 put the Prefs.txt in here: C:\Users<YourUserName>\AppData\Local\Simulation Curriculum\Starry Night Prefs\Pro Plus

    In High School 7 put the Prefs.txt in here: C:\Users<YourUserName>\AppData\Local\Simulation Curriculum\Starry Night Prefs\High School

    etc.

    3. There will already be a Prefs.txt file in there. Replace it with the one attached. If you don’t see a Prefs.txt file thats fine - just add the one that is attached here.
    4. AppData will not be visible unless you choose to "Show Hidden Files". To do this, go Control Panel ---> Folder Options ---> View ---> Show hidden folders, etc.
    5. Then retry Starry Night.

    Affected Intel graphics cards:

    Desktop graphics

    • Intel® Core™ Processors with Intel® HD Graphics

    • Intel® G41 Express Chipset

    • Intel® G43 Express Chipset

    • Intel® G45 Express Chipset

    • Intel® Q43 Express Chipset

    • Intel® Q45 Express Chipset

    • Intel® B43 Express Chipset

    • Intel® G31 Express Chipset

    • Intel® G33 Express Chipset

    • Intel® G35 Express Chipset

    • Intel® Q33 Express Chipset

    • Intel® Q35 Express Chipset

    • Intel® 82G965 Graphics and Memory Controller Hub (GMCH)

    • Intel® 82Q963 Graphics and Memory Controller Hub (GMCH)

    • Intel® 82Q965 Graphics and Memory Controller Hub (GMCH)

     

    Laptop graphics

    • Intel® Core™ Processors with Intel® HD Graphics

    • Mobile Intel® 4 Series Express Chipset Family

    • Mobile Intel® 965 Express Chipset Family

    • Mobile Intel® 945GM Express Chipset Family

     

    Netbook and Tablet Graphics

    • Intel® Graphics Media Accelerator 3600 Series

    • Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150)

    • Intel® Graphics Media Accelerator 600 (Intel® GMA 600)

    • Intel® Graphics Media Accelerator 500

    Comments

    • Avatar
      Steve Winterton

      I have a Dell Vostro 3500 laptop. It uses the intel HD graphics. I have downloaded the NVIDIA driver GEForce 310M. My system uses the hybrid graphics device driver which will downgrade the graphics driver when running on battery. This causes the graphics to run on Opengl  2.1 on the Intel driver instead of Opengl 3.1 on the NVIDIA driver.

      To get around this problem I changed the power option settings from Balanced to High performance. I have attached screenshots of the various setting changes and effects. I also downloaded opengl extensions viewer 4.1 to check on the opengl drivers in force at different configurations.

      I no longer have the 191X190 zoom issue or the Starry night application stopped working and windows will check for a fix problem.

      Hope this helps others with a similar problem

      Steve




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    • Avatar
      Steve Winterton

      ETA: another screenshot




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