The Issue: When I insert my Starry Night DVD on Windows 7 it proceeds to load. I select "Full Install" and leave all the other items at default. After only a few seconds, I get the screen that says "Install complete". However, nothing else happens. I can not find an icon to start the software.
The Problem: Older versions of Starry Night (XP compatible only) need to be installed on Windows 7 using special procedures.
The solution: First, Install the latest version of Java from http://www.java.com.
Second, install using compatibility mode. With the disc in the drive, click Start -> Computer. Double-click on your optical (DVD/CD) drive to view its contents. (Ignore or cancel the program if it starts to install.) Right-click on the Setup or Install icon and choose "Troubleshoot Compatibility." Follow the instructions on screen. If you are asked for a compatibility mode, choose "Windows XP."
Many thanks - this worked for me.
Tried this. I now have Java automatically updating itself (all suggestions from the website to stop this have not been doable) and I still can't get Starry Night to work.
Worked like a charm.
Feb 02 2012
Works good for me,but when will we have direct installation into windows 7?
Didn't work for me. Tried everything listed, updated Java, installed in compatibility mode, updated to 6.4.3 and when I launch, get the following message. "There was a problem opening the Preferences file. Try throwing it out and starting again." Don't know which preference file and where it would be located.
See here please:
Note, the above link is only for Starry Night V6.
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Please look for the Glance Speed Boost or LogMeIn plugins, and uninstall them. See here:
If that does not work please submit a ticket request for assistance.