Starry Night V7 | Versions Equal To Lower Than 7.3.2.676 Will Not Work On El Capitan (OS X 10.11) +

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    If you updated to OS X 10.11 and find that Starry Night 7 will not launch then please reinstall the app from your download links.

    http://www.starrynight.com/retrieve/

    Apologies for the inconvenience.

    But, once reinstalled all will be good!

    Comments

    • Avatar
      David Warr

      Not yet Kieron.  My old V7 appeared with no sky but worked.  I upgraded via the application and all seemed well except all my custom horizons were trashed.  Decided to do a clean install.  Now nothing works.  All this on a MacBook Pro with El Capitan installed.  Everything else OK.

    • Avatar
      Keiron Smith

      Now nothing works?  Like, the app doesn't start up?  You get an error message?  What does it say?  Thanks!

    • Avatar
      David Warr

      It just does not start and wants to report the crash to Apple.  I think the problem may be that there is no uninstaller with Starry Night and therefore chunks of data are left behind after dumping the application to trash prior to a reinstall.  I have now deleted the Simulation Curriculum folder from the Library and will try again.

    • Avatar
      David Warr

      A clean reinstall results in a box saying Starry Night Pro Plus quit unexpectedly - ignore, report re-open.

    • Avatar
      Keiron Smith

      Hi David,

      Go to Home Folder -> Library -> Saved Application State

      Delete any/all folders starting with com.simulationcurriculum.starrynight

      They could be similar to the following:

      com.simulationcurriculum.starrynight.enthusiast.osx.savedState 
      com.simulationcurriculum.starrynight.osx.savedState 
      com.simulationcurriculum.starrynight.pro.osx.savedState

      Then retry the app.

      Does that works?
    • Avatar
      David Warr

      That results in a prompt for registration information and once entered it 'unexpectedly quits' again.

    • Avatar
      Keiron Smith

      Please submit a ticket request for assistance.  I would like to remote your computer, if you don't mind.

      Please put David Warr in the Title/Subject.

      https://support.simulationcurriculum.com/anonymous_requests/new

       

    • Avatar
      David Warr

      I have now re-installed.  It turns out anything below V7.3.2.676 does not install correctly on OSX 10.11 (El Capitan).

      Case closed!

       

    • Avatar
      Keiron Smith

      Right.  Sorry.  I had thought you were installing the latest - 7.3.2 is required for 10.11!  Thanks sooooo much for sleuthing out the solution!  Clear Skies!

    • Avatar
      William T Goodall

      I'm on 10.11.2, Starry Night 7 will not launch and when I use the retrieve link I only get my serial number, not a link to download from.

    • Avatar
      William T Goodall

      I have OS X 10.11.2 and Starry Night Enthusiast 7 will not launch. I can retrieve my registration info from the retrieve link but this does not give a download link to reinstall the software.

    • Avatar
      Sophie Cheng

      Hello William,

      Please submit a new ticket request here so we can look into ordering you a replacement download:

      https://support.simulationcurriculum.com/anonymous_requests/new

      Best,

      Sophie

    • Avatar
      Donovan Padilla

      I installed Starry Night Special Edition 6.4.3 the other day that came with my Orion telescope.  The sky was visible the first time I opened the application but now it is not visible any other time that I open the application.  I am on OS X El Capitan 10.11.2.  Help would be greatly appreciated.

    • Avatar
      Sophie Cheng

      Hello Donovan,

      We are sorry to hear about that. Please submit a new ticket request here so we can take a further look into this:

      https://support.simulationcurriculum.com/anonymous_requests/new

      A screenshot of the issue you are describing will be very helpful.

      Best,

      Sophie

    • Avatar
      Mahesh Naik

      Thanks. The discussion here helped me to resolve the issue with my Starry Night Enthusiast, over El Capitan, once I downloaded 7.4 from the download link. Its working fine now.

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