Enthusiast 6 Registration Issue (Download Only)

    Follow

    Originally from ticket #4764.

    Hello,

    I have carefully read and followed all directions for registering Starry Night Enthusiast 6 downloaded last evening.  It will not accept the registration number, although it starts and runs but without saving my registration - meaning I have to laboriously enter the number by hand every time to start the program.

    Problem:  the registration box will not accept cut and paste information

    Problem: the registration box does not give a green checkmark no matter how many times I try, carefully copying the user name and number that were emailed to me.

    Problem: the program does not remember my name or registration number

    I am running OS X 10.7.3.

    Please help me fix these problems.

    Sincerely,

    Delos Lutton

     

     

    Hi Delos,

    Thank you for contacting Starry Night Support. My name is Keiron, and I'm here to help.

    I find that your registration is valid and works on Mac 10.7.3 & Starry Night Enthusiast 6. Please copy and paste both user name and the registration information. To paste on Mac use Command+V.



    Dear Keiron,

    The problem is or was apparently with Apple's firmware for the MacBook Pro. I just downloaded and installed a firmware update for my MacBook Pro purchased in 2011. Then I started Starry Night Enthusiast and everything now seems to work the way it should. It now retains my registration information so I do not have to re-enter it every time it starts up.

    I never did see a green check mark, though.

    Maybe you could notify all concerned in case other MacBook Pro users have or develop this problem.

    Sorry to bother you.

    Sincerely,

    Delos Lutton

    Comments

    Powered by Zendesk