There was a problem opening the preference file, try throwing it out and start again (OSX)

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    Important!  Starry Night Version 6 will not work on OS X 10.12 Sierra and higher.  Please see here:

    https://support.simulationcurriculum.com/hc/en-us/articles/231532807-Starry-Night-V6-Will-Not-Work-on-OS-X-10-12-Sierra

    For OS X < 10.12 please see the following:

    The preference files are installed during the installation, and without them there is a problem. When you open the Mac installer it says "Drag Starry Night to the Applications folder". There is a Starry Night folder, an application folder, and a triangle between them. Take the Starry Night folder and drag it across the triangle and into the Application s folder. After it finishes the installation, go to your Applications folder and double click the Starry Night application to start the program. Everything should work right.

     

    Mac installation instructions:

    A window will open with the Starry Night program on the left side, the Mac Applications folder on the right side, and a triangle between the two.  To install, you simply drag the Starry Night program over the triangle and onto the Applications folder.

    Mac-drag-install3

     

    Starry Night will be installed in the Applications folder.  Run the Starry Night program and register when prompted.

    Comments

    • Avatar
      Annie Nicoli

      Starry Night College 6 will not open on my iMac. Whenever I try to open it an error message appears that says "There was a problem opening the Preferences file. Try throwing it out and starting again." How do I fix this issue? 




      Screen Shot 2015-10-02 at 4.32.25 PM.png
    • Avatar
      Sophie Cheng

      Hello Annie,

      Please review again the OSX installation instructions above in this KB article.

      The preference files are installed during the installation, and without them there is a problem. When you open the Mac installer it says "Drag Starry Night to the Applications folder". There is a Starry Night folder, an application folder, and a triangle between them. Take the Starry Night folder and drag it across the triangle and into the Application s folder. After it finishes the installation, go to your Applications folder and double click the Starry Night application to start the program. Everything should work right.

      Mac-drag-install3

      If you need additional assistance, please submit a ticket request here:

      https://support.simulationcurriculum.com/anonymous_requests/new

      Best,

      Sophie

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