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There was a problem opening the preference file, try throwing it out and start again (OSX)

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    Important!  Starry Night Version 6 will not work on OS X 10.12 Sierra and higher.  Please see here:

    https://support.simulationcurriculum.com/hc/en-us/articles/231532807-Starry-Night-V6-Will-Not-Work-on-OS-X-10-12-Sierra

    For OS X < 10.12 please see the following:

    The preference files are installed during the installation, and without them there is a problem. When you open the Mac installer it says "Drag Starry Night to the Applications folder". There is a Starry Night folder, an application folder, and a triangle between them. Take the Starry Night folder and drag it across the triangle and into the Application s folder. After it finishes the installation, go to your Applications folder and double click the Starry Night application to start the program. Everything should work right.

     

    Mac installation instructions:

    A window will open with the Starry Night program on the left side, the Mac Applications folder on the right side, and a triangle between the two.  To install, you simply drag the Starry Night program over the triangle and onto the Applications folder.

    Mac-drag-install3

     

    Starry Night will be installed in the Applications folder.  Run the Starry Night program and register when prompted.

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    Comments

    • Avatar
      Annie Nicoli

      Starry Night College 6 will not open on my iMac. Whenever I try to open it an error message appears that says "There was a problem opening the Preferences file. Try throwing it out and starting again." How do I fix this issue? 




      Screen Shot 2015-10-02 at 4.32.25 PM.png
    • Avatar
      Sophie Cheng

      Hello Annie,

      Please review again the OSX installation instructions above in this KB article.

      The preference files are installed during the installation, and without them there is a problem. When you open the Mac installer it says "Drag Starry Night to the Applications folder". There is a Starry Night folder, an application folder, and a triangle between them. Take the Starry Night folder and drag it across the triangle and into the Application s folder. After it finishes the installation, go to your Applications folder and double click the Starry Night application to start the program. Everything should work right.

      Mac-drag-install3

      If you need additional assistance, please submit a ticket request here:

      https://support.simulationcurriculum.com/anonymous_requests/new

      Best,

      Sophie

    • Avatar
      David Nicholls

      A bit later... I have SN Pro Plus 6 running on High Sierra. It's on a Mac laptop that has had a number of OS upgrades and a few Starry Night upgrades. Not sure why it works, but it does. An attempt at a fresh install on a new Mac laptop (also running High Sierra) throws the error message described above.

    • Avatar
      Keiron Smith

      If SN6 was installed before upgrading to macOS Sierra or High Sierra then it will still run. However, it can not be installed on to macOS Sierra or High Sierra. If you are running 10.13 or 10.14 and want to install Starry Night then you need to upgrade to SN7.

      https://store.simulationcurriculum.com/collections/upgrades

      You will get a significant discount for upgrading.

      Also, Starry Night 8 is under development, and release is expected before end of 2018.

      Thanks!