Hi, I am a student and bought the book "Investigating Astronomy". Along with it, is the required "Starry Night College" key to download the program valid for 18 months.
I entered the registration code, and went through the process of filling all of the necessary info, like college, name, etc. Finally, I came to the download page but I didn't click it. I left my computer to eat and came back to the computer like 10 minutes later, and the page had gone back to the initial registration process (enter the purchase code and the 2 captcha words".
I was a little surprised but figured it will just take me 5 extra minutes to re-fill all the registration info to download the program for windows. But it did not accept my code again, telling me that the code has been used already, and that I should contact the person who registered the product (me), So, I am stuck with the key, without the program, and they never sent me an e-mail or confirmation whatsoever.
My question is how can I download it again????? this thing cost me like $120, and I don't want to buy the 12 month AGAIN, since I already paid for it and got the 18 months.
I called the numbers in technical support, only to be told to call some other 1-800 number, since the book and the program are completely different companies, I called the other 1-800 number, but no one answers. I sent an e-mail, but so far have got only a confirmation that my ticket was submitted but no real response since yesterday.
I start classes on Monday!!
PS- Lucky me, I have the registration code it was on the screen while the process of registration was going on, a 19 code digit that I wrote down. Lucky me, ...or maybe not so much...