New post
0

*[UX Issue] Icon Obscures Other Menu Operations (Answer: Read On For Workaround - Fix Coming In 7.2 Update)

There is a menu that appears on the sky. When I activate the clock, the step-back icon is obscured by the menu. So I can only move the clock forward in steps, but not backwards. This is annoying! How do I move the menu or remove it entirely? I never use it. Thank you Malcolm

39 comments

  • Avatar
    Keiron Smith Official comment
  • 0
    Avatar
    Malcolm Park

    The menu options appears right above the centre tray icon in any orientation. It completely covers the back button when Time is selected.
    To help you understand which menu it is, the menu options are:
    show tonight’s best
    Unhilight list
    Select next object
    Surprise me
    Show list in galaxy view.

  • 0
    Avatar
    Keiron Smith

    Malcolm, 

    Please provide the following info:

    1. App and version - see Help > scroll to the bottom
    2. OS version
    3. Device make and model
    4. Screenshot(s) of the issue

    Thanks!

  • 0
    Avatar
  • 0
    Avatar
    Keiron Smith

    markusd112 this linked issue has been marked as fixed by developers.

    So, unless Malcolm Park replies again (or someone else confirms this is still an issue in the latest version) I'm going to assume he just needs to update his app.

    Thanks!

  • 0
    Avatar
    Malcolm Park

    Can I assume this means that the issue is a valid concern, and it will be fixed in an upcoming release?

    I have checked, I dont see any updates in the app store.

    I already posted all the screen shots as requested, including my app version. 

     

    thanks,

    Malcolm

  • 0
    Avatar
    Malcolm Park

  • 0
    Avatar
    Malcolm Park

    posting again because they were posted on another thread as well. 

  • 0
    Avatar
    Malcolm Park

    if I un-hilite the list, the menu goes away. Not an ideal solution. But its a workaround until its fixed. 

  • 0
    Avatar
    Keiron Smith

    I see, okay, so the previous link was initially a report for the same issue on Android - which was fixed.  Yours is a report for the same issue on iOS.  And it is slated for fix in the SkySafari 7.2 iOS update.  I said as much in the other thread as well.

    Thanks for your reply, Malcolm!

  • 0
    Avatar
    markusd112

    Maybe the bug is fixed, but the new version with the fix isn‘t already available in the app store, For me same: the problem is still there, SS7pro V.7.1.3 (1060). ipad 9gen, ipadOS 16.1.1

  • 0
    Avatar
    Keiron Smith

    On iOS, the bug is slated to be fixed in 7.2.  So, you will find it on iOS.

    The bug was fixed on Android.

    Apologies for the confusion.

  • 0
    Avatar
    Garry Bluhm

    Works ok on my iPad Pro 9.7 & iPhone 7Plus, iOS 15.7.1 , SkySafari 7 Pro 7.1.3 (1060)

    Well today,3/1/2023, updated my iPad Pro SkySafari7Pro to 7.1.8 and now I’m in the same buggy boat as the other users.🙁

    Use IPad Pro 9.7” with iOS15.7.2

    Will not update my iPhone7Plus yet as it still works just fine.

  • 0
    Avatar
    Zak Foreman

    Is there any ETA on 7.2 release? Looking forward to this fix.

  • 0
    Avatar
    Stewart Blackshaw

    After the recent issues with SF7 Pro I find that when in Night Mode the iPad keyboard does not “redden” when it is activated. The SF7 app goes into night mode but the iPad 10 keyboard does not. Maybe just me overlooking a setting, but anyone else had this happen?

  • 0
    Avatar
    Garry Bluhm

    Hi Stewart,

    Have you checked in Menu>Settings>Appearance & Behavior>Redden Keyboard in Night Vision is toggled On?

    Hope that’s all it is.

    Garry

  • 0
    Avatar
    Stewart Blackshaw

    Thanks for responding Garry. I did check the “redden keyboard” toggle before posting and it is on. I have SF7 on my iPhone 13 as well, and it behaves the same way. I will reinstall SF7 on one of the devices and see if that makes a difference. Thanks again

    Stewart

  • 0
    Avatar
    Garry Bluhm

    Well today updated my iPad Pro SkySafari7Pro to 7.1.8 and now I’m in the same buggy boat as the other users.🙁

    Use IPad Pro 9.7” with iOS15.7.2

    Will not update my iPhone7Plus yet as it still works just fine.

  • 0
    Avatar
    Keiron Smith

    Apologies for the disappointment, seems this issue persist on some iOS devices.

    Next SS7 update is scheduled for end of April.

    Is there any workaround at this time?

    Developers are aware of the issue and will have it fixed in the next update.

    Thanks for your patience.

  • 0
    Avatar
    Mooks Crossing

    Thank you, Keiron!  We look forward to the fix as this app is incredible. 

  • 0
    Avatar
    Keiron Smith

    Garry, Mooks, 

    1. Please try toggling the Time Controls off/on.  Does that help?
    2. Please also try resetting to factory defaults.
    3. And, finally, reinstall the app.

    This is not an issue with everyone.  So, it could be something strange about the app on your specific devices, i.e. SS7 is in a strange state.  Or, it is specific to your device.  

    Thanks!

  • 0
    Avatar
    Garry Bluhm

    Hi Keiron,

    Toggling Time Controls didn’t help.

    Offloaded app, power cycled iPad Pro, & reinstalled also no help.

    So before the 7.1.8 update my iPad Pro 9.7 (iOS15.7.1) with SS7Pro7.1.3 did not have any problem and now it does (iOS15.7.2).

    Just now updated SS7Pro to 7.1.8(1085) on my iPhone7Plus and it still works correctly!

    Very strange?

    Garry

  • 0
    Avatar
    Garry Bluhm

    Keiron,

    Have now updated my iPad Pro 9.7 to iOS 16.3.1 and no change in the behavior of SS7Pro 7.1.8 with regards to the Observing List Icon obscuring the display of the Time Control .

    Still have SkySafari 6 Pro on my iPad Pro and it works correctly in that it doesn’t have the obscuring issue.

     Garry

  • 0
    Avatar
    Mooks Crossing

    Followed the advice and there has been no change to my IPhone 12 plus.  Still have the issue occurring. 

  • 0
    Avatar
    Keiron Smith

    Thanks for trying, developers will fix it in the next app update.

  • 0
    Avatar
    Mooks Crossing

    Thank you!

  • 0
    Avatar
    Garry Bluhm

    So here’s a head scratcher. Last night went out to do a Mini Messier Marathon at Lk Hudson using an Observing List in SS7Pro. Set up mount & scope , connect & align, select Messier Marathon Observing List, and all is good. About 4hrs later I realize that the list is above the Scope Control tool bar & not obstructing it.

    Selected Time and it displayed correctly

    Tried it at home not connected to scope

    So somehow it’s now working correctly again.

  • 0
    Avatar
    markusd112

    Here the problem is still there:

     

  • 0
    Avatar
    Mooks Crossing

    Mark they are supposed to be fixing this issue in the next update (April).  Hopefully, this will do the job.  Its beyond annoying working with this app at this point.

  • 0
    Avatar
    Garry Bluhm

    Absolutely is / was annoying. Just don’t understand in my circumstance how it just went from not working to working properly.

    Curious, have you tried to see if you select Scope instead of Time if the behavior is in the same way obstructing the Scope control?

Please sign in to leave a comment.