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Compass feature not working on samsung s8+

The compass and gyro functions are not working in Sky Safari 5 pro on my Samsung Galaxy 8+. When I turn on compass the screen centers on zenith and that's it. Nothing else. No matter what I do it doesn't move with the phone. Turning on the tilt compass doesn't work either and mostly just turns off the compass when you tilt the phone up. I have confirmed that other apps including a compass app work fine when using the compass or Gyro, only Sky Safari app has issues.

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    Bill Tschumy

    Shaun,

    This is a new one for me.  Others occasionally complain that the compass is not accurate, but I don't think I've had reports that it just points at the zenith.  I don't have this device to test on so I can't say if it is specific to it.

    Could you try to capture a log file of a session when you are turning on the compass?  Try the compass and then go to Help > Email log file.  Send it to yourself and then forward it to "btschumy at simulationcurriculum dot com"

     

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    Mike Rigby

    I had a similar problem with my Samsung Galaxy Note 8, with Skysafari 5 plus. The compass worked at first but, after I'd aligned my scope with synscan separately, the compass stopped working and moving my phone around didn't track the stars. Closing and restarting did not help. I can't create a log file as I got a refund

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    Mike Rigby

    I think that I've figured out my problem. I have a skywatcher scope and use the synscan app to connect to it and align etc. I've found that running synscan kills my compass! Looks like my problem is different, sorry, and unrelated to skysafari...

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    pilot87178d

    Just purchased a new Asus Zenpad to drive the AXV/StarSense mount via Wifi.  Tested out flawlessly (both SkyPortal and and SS 5+).  After disconnecting and going on to other activities, went out to observe with binos.  Fired up SS5+ and when tapping "Compass", the screen shot up to Zenith.  Could still manipulate the size and location of the screen, but could not make it navigate off of Zenith.  Opened up SkyPortal....same deal.  Opened up Google Maps to see if it was hardware.  Works normally. 

    Did a soft reset and tried again (no scope connected)...same result.  Other sub-functions work fine, such as searching for an object, centering it on the screen, etc.  However, when pushing the Compass button, software immediatley centers to Zenith.

    Recommendations?

    Thx!

    Marc  

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    pilot87178d

    Bill T-

    Sent a log file as per your response to Shaun...

    Marc

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    pilot87178d

    DISREGARD.....took the case off the tablet and all returned to normal operation.  Guessing the case materials or magnet interfered with the hardware.

    Marc

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