Purchased and downloaded SS 6 Pro today. However I can login to LiveSky from Safari at the desktop but I can't seem to add the LiveSky account in the iOS, I have tried both on my iPhone and the iPad but I only get an error saying "Invalid username/password" in the iOS app. The email adress and passwords works in Safari on the desktop though. I am 110 % sure I am entering the same username/password in both cases. What is happening here?
/Eskil
Hi Eskil,
Please try resetting your password and see if that helps.
Thanks!
That did not work out well. After I changed my password I can't login through the web with the new password. When I now try to reset my password the website claims there is no valid user with my email adress..
/Eskil
Does this have something to do with the fact that I created the user account during the beta period?
/Eskil
Found the issue. You are handling email-addresses case sensitive and not informing the user. Somewhere in the process you have converted all my capitals I entered in my email adress to small letters. Now when I try to login you are claiming it is an unknown emailadress if I don't enter the email adress without capitals. That's a bit confusing..
/Eskil
Eskil
Thanks for reporting this. We fixed this issue before release, but not after you had already created your account!
-Dave
Thanks, Eskil, for troubleshooting this, figuring out what was happening! Happy Holidays, clear skies!
Sure, no problems. Is there anyway I can get an account back with capital letters in the "correct" places?
Haven't received any comments regarding my question.
Eskil,
We pushed a fix for this just a few minutes ago. You should now be able to login to www.livesky.com.
Let me know how it goes.
- Dave