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Big issue on acer Iconia one 8"

After installation on acer Iconia one 8"  and then start,it just freeze in one minute or two.
it remains so also after a reboot.
have waited for about 30 minutes (more or less) to get message "app not responding".
have reinstalled 7-
8 times but now I just dont know if there is some hope.

Later have realised that I can keep the application alive if I constantly move arround the sky.But the sky is completely black , no stars.Looks like a graphic problem...

7 comments

  • 0
    Avatar
    Bill Tschumy

    Igor,

    Not sure what is going on. Some questions:

    1. What version of Android are you running?

    2. Which SkySafari version (basic, Plus or Pro)?  This is SkySafari 5 we are talking about, right?

    3. Are you sure you have enough space on your internal SD card?

    Could you try uninstalling, rebooting your device and then reinstalling?

  • 0
    Avatar
    Igor Korenika

    Yes sorry, some technical data:

    I have Android 6, SkySafary 5 Pro, 16GB on internal card (new tablet purchased today).

    Have reinstalled all afternoon , at the end have put in an SD card, again no success.

     

    Have also found out this:

    The app freezes, but if I clean the data in Apps->Clear Data,  the app starts normaly but again after a minute freezes again.

    Also there are no stars, only the menu and system data.

  • 0
    Avatar
    Bill Tschumy

    Did you reboot before installing?

    After installing, use a file manager to go to the following location on the internal SD card (not the removable card).

    Android/obb/com.simulationcurriculum.skysafari5pro

    There should be a file there called main.5320.com.simulationcurriculum.skysafari5pro.obb

    Do you see it.  This has all the star data etc.

  • 0
    Avatar
    Igor Korenika

    Ok. Reboot, new installation.

    first in the folder Android/obb/com.simulationcurriculum.skysafari5pro

     there was temp.main.5320.com.simulationcurriculum.skysafari5pro.obb

    and  after installation finished was renamed to main.5320....

    Have started the application and freeze again.

     

     

     

  • 0
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    Chris Brandt

    Igor, are you having any luck getting this resolved?

  • 0
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    Bikerdib

    That is strange, I have an old Acer Iconia A200 10" still running Android 4.0.3 and Skysafari 5 Pro seems to run fine on it as well as my LG G3 running Android 5.0.2

     

    Wish I could help you Igor

  • 0
    Avatar
    Igor Korenika

    No problem.

    I have solved this with the purchase of a new generic china tablet :-).

    Iconia is now good for surfing.

    Anyway thanks.

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