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SkySafari 7 Pro Crashing On Android 13 Samsung Galaxy A13

Wiebe Wolf

May 22, 2023 11:37

Planned

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Skysafari 7 pro is crashing very often : "sk7pro is not responding". Many times reinstalled. What can be the cause? Android 13 samsung galaxy a13.

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17 comments

• 0
  
  Wouter June 19, 2023 08:22

  See also https://support.simulationcurriculum.com/hc/en-us/community/posts/15397284539159-Skysafari-7-Pro-does-not-react and https://support.simulationcurriculum.com/hc/en-us/community/posts/14922530574871-Repeating-message-Skysafari-not-responding-although-it-still-works-

• 0
  
  Keiron Smith June 29, 2023 19:57

  Weibe, are you still encountering this crashing issue?

• 0
  
  Wiebe Wolf June 29, 2023 20:13

  Yes it's still crashing. A message appears "Skyrim is not responding"
  But when starting the app for the second time it runs ok until the next start within a couple of hours . It begins all over again. My Phone is Samsung galaxy a13 Android 13.

• 0
  
  Keiron Smith June 29, 2023 20:19

  Apologies, and thanks for your patience, developers will have a fix out very soon.

• 0
  
  Wiebe Wolf June 29, 2023 20:21

  Thnx for your reply Keiron!

• 0
  
  Keiron Smith June 29, 2023 20:22

  What is your app version?

• 0
  
  Wiebe Wolf June 29, 2023 20:25

  7.1.8.0

• 0
  
  Keiron Smith June 29, 2023 20:45

  Thank you, Weibe!

• 0
  
  Keiron Smith June 30, 2023 18:40

  Hi All, 

  Please read this:

  Beta Testing SkySafari 7 (Android Only) - Read EVERYTHING To Participate!

  And email me your Google Play Store email address.

  ksmith@simur.com

  I will add you to the beta, you can try 7.1.8.1 and see if these issues are resolved.

  Thanks!

• 0
  
  Npdejongh July 16, 2023 09:29

  Keiron,

  I tried to send you an e-mail with my Google Play store adress, but the mail comes back, and says it does not know your adress. 

  Please advice!

  Regards,

  Nico de Jongh

• 0
  
  Keiron Smith July 17, 2023 16:23

  Nico, please use ksmith followed by:

  @simcur.com

  Thanks!

• 0
  
  Npdejongh July 17, 2023 17:10

  Keiron, I have send you a mail, thanks!

  Regards, Nico

• 0
  
  Keiron Smith July 18, 2023 18:46

  Nico, 

  Please join the beta here:
   
  https://play.google.com/apps/internaltest/4701694352106932635
   
  Uninstall and reinstall SS7 - then you will be using the 7.1.8.1 beta.
   
  Let us know if this resolves the issues for you.
   

• 0
  
  Npdejongh July 19, 2023 09:19

  Keiron,

  I installed the beta, tested it on my iOptron HAE29, and for now it works flawless! 

  Do I get a message when I cab download the public version?

  Regards and thanks,

  Nico

• 0
  
  Keiron Smith July 19, 2023 17:59

  Nico, please confirm the version number, thanks!

  Great progress report!

• 0
  
  Npdejongh July 19, 2023 19:30

  Version is 7.1.8.1

   

• 0
  
  Keiron Smith August 11, 2023 19:16

  Hi All, 

  The latest beta has resolved most issues for everyone who is using it.  

  If you still need assistance with your app please join the open beta.

  Make sure you back up your data to LiveSky first.

  Uninstall and reinstall SS7 - then you will be using the 7.1.8.1 beta

  Let us know if this beta resolves the issue(s) for you.

  If you still have issues please provide the following info:

  1. Specific description of the issue and how it is reproduced.
  2. App and version number.  See Help > scroll to the bottom > this should say 7.1.8.1
  3. Android OS version
  4. Android device make and model

  Thanks!