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How Come SkySafari 7 Pro 7.1.9 Planner Finds Zero Objects? (Can Anyone Else Reproduce This Issue?)

No matter what selections are made zero objects are found when using Skysafari 7.1.9 pro observation planner on iPad or iPhone with iOs 16.5.

On both iPad and iPhone, Skysafari 6 plus observation planner works well.

24 comments

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    Wouter

    Same here on my iPhone.

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    Keiron Smith

    I can not reproduce this issue.

    Please, each of you, create a screen recording showing how you use the planner, the objects selected for search, and the results.

    Share the recording via DropBox, Google Drive, WeTransfer or other file sharing service.

    Thank!

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    Wouter

    Thanks for getting back to this. I shared a 20 sec video showing the behaviour on my iPhone here.

    Thanks, Wouter

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    Wouter

    I just tried with SkySafari Pro 6 on my MacBook and with both SkySafari 6 Pro and 7 Pro on my iPad. There, the planner works. If I only select Open Clusters and leave everything else at their default values, I find lots of objects. But on my iPhone I keep on finding 0, no matter what I try.

    Wouter

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    Gerrit Dreise

    Keirin, thanks formulier quick reply and quick action on the scope connect issue, very good customer service. On MacBook Pro M1, iPad Air 4 and iPhone X, in observation planner I first reset all, than I choose select star and all constalations, zero objects found. If I select all objects than I notice the search takes longer but still no objects found. If I select current location and bright nebulae nothing is found, selecting any location and 1408 are found.

    With SkySafari 6plus it works perfect on iPad.

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    Keiron Smith

    Please, each of you, provide the following info for the app on which planner does not work:

    App and version.  See Help > scroll to the bottom.

    iOS version.

    iOS device(s)

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    Keiron Smith

    Also, I'm going to ask, if you have't yet done so, please try reinstall the app.

    Thanks!

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    Keiron Smith

    7.2.0 (1096) is now available.  Please reinstall to update the app.

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    Gerrit Dreise

    Skysafari pro 7.2.0 (1096) on all devices below

    iPad Air 4 iPadOS 16.5

    MacBook Pro M1 macOS Ventura 13.4

    iPhone X  iOS 16.5

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    Wouter

    Reinstalling did the trick for me on my iPhone 14 Pro with the latest and greatest iOS. For me it is working on all my Apple devices now.

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    Keiron Smith

    Thank you Gerrit, please let me know if reinstalling makes any difference.

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    Gerrit Dreise

    Reinstalling is not solving the problem. Selected location in planner might have something to do with it.
    Current location always gives zero objects found. Any location finds the selected objects, fe globular clusters.

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    Keiron Smith

    What is your current location set to?

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    Keiron Smith

    An excellent result, Wouter!

     

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    Gerrit Dreise

    Lochem, Netherlands.

    I have tried several locations, also Minnetonka (MN), always zero objects found, except when I select “Any location” than objects are found.

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    Keiron Smith

    Gerrit, please try reinstall on all your devices and let me know what happens.

    Reinstalling worked for Wouter.

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    Gerrit Dreise

    Unfortunately does not work for me. I will try again in a few days, maybe App Store in the Netherlands does not have latest update?

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    Wouter

    Gerrit, it looks like you already installed the latest version. I am on 7.2.0 (1096) on iOS 16.5 and reinstalling did fix this for me. Sorry that it doesn't seem to work for you.

    Wouter

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    Gerrit Dreise

    Found a solution that works for me. In observing planner under visible, I have to choose a “specific time range”, instead of “Tonight”. Selecting the “specific time range” I wish to observe this night works well, selecting “Tonight” no objects are found. No idea why “Tonight” is not working but the above solution is fine for me. Thanks for your quick reply and support.

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    Keiron Smith

    Gerrit, 

    It is nice to have a workaround, but really should just work.

    And, what happens if you choose "On Any Date"?

    Have you reinstalled on all devices?  And still works on none?

    1. iPad Air 4 iPadOS 16.5
    2. MacBook Pro M1 macOS Ventura 13.4
    3. iPhone X  iOS 16.5

     

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    Gerrit Dreise

    I have reinstalled on all devices and using “Tonight” still no objects found on any device.
    Both “On any date” and “Specific Time Range” do work, same result on all 3 devices.

    What time is “Tonight” using? Can it have something to do with time zones?

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    Keiron Smith

    How did you choose your current "home" location?

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    Gerrit Dreise

    In settings “use current location”

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    Wouter

    Gerrit, I am in the same timezone as you and for me it works now.

    Wouter

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