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[Scope Control]* Toggling Night Vision Button Disconnects Scope (Solution: Fix In Next Update)

Samuel shachaf

September 17, 2023 14:35

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Hi

My skysafari 7 pro is installed on a Samsung tablet with android ver.11.

My telescope can be connected either with Bluetooth or wifi.

Tapping on night vision, disconnects communication. 

It has been OK since purchasing the app. a few months ago.

I have tried to uninstall and install the app. twice, but the same problem.

I have skysafari 6 pro and skysafari 7 plus and the issue does not apear there.

Thanks

sam

 

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18 comments

• 0
  
  Keiron Smith September 18, 2023 16:51

  Samuel, 

  1. In SS7 Pro Help > scroll to the bottom > what version are you using?
  2. In SS7 Plus Help > scroll to the bottom > what version are you using?
  3. Is SS7 Plus running on the same Samsung tablet with Android 11?
  4. What scope are you connected to?  
  5. Does SS7 Pro Night Vision mode disconnect both a WiFi and a Bluetooth telescope connection?  Please confirm.

  Thanks! 

   

• 0
  
  Samuel shachaf September 20, 2023 04:56

  Hello Keiron.

  I made all the tests again and here are the results :

  1.In SS7 Pro Help > scroll to the bottom > what version are you using?

  Answer : 7.1.8.0

  2.In SS7 Plus Help > scroll to the bottom > what version are you using?

  Answer: 7.1.4.0.

  3.Is SS7 Plus running on the same Samsung tablet with Android 11?

  Answer : Yes.

  4.What scope are you connected to?  

  Answer: When using Bluetooth,it is Argo navis connected to , Sitech.

                  When using wifi,it is Nexus dsc connected to Sitech.

  5.Does SS7 Pro Night Vision mode disconnect both a WiFi and a Bluetooth telescope connection?

  Answer : Yes.

  I would like to emphasize that after rechecking  the system,I found out that when connecting on "daylight",connection is established while changing to night vision,it disconnects and vice-versa, when connecting on night vision,connecting is established ,while changing to "daylight" connection is disconnected.

  The same applies when Sitech is phisically  disconnected.

  Another fenomenon I would like to to tell you is, with SS7 plus, in opposed to what I told you, I could not check it with Bluetooth ,since when tapping on "select device" it returns to the main window of the tablet.

  The same phenomena happens  with my smartphone which runs on Android too.

  I may send you the log file of my SS7 pro if you give me the address. 

  I have been working with SS7 Pro at least for one year and it has worked flawlessly. 

  Only on my last starparty(last Saturday ),this phenomenon appeared. 

  I hope you can help.

  Sincerely 

  Sam 

  Sent from my Galaxy
• 0
  
  Keiron Smith September 20, 2023 16:17

  Please send the log files to ksmith@simcur.com

  Thanks for the report, Sam!

• 0
  
  Samuel shachaf September 23, 2023 04:36

  Thank you

  It was sent

• 0
  
  Samuel shachaf September 25, 2023 15:16

  I have downloaded the the beta version -7.1.9.1 ,but it still disconnects communication when changing from  normal vision to night  mode and vice versa.

  My android version is 14.

  It was checked under "Demo interface" this time.

  Thanks

  Sam 

• 0
  
  Samuel shachaf September 25, 2023 15:24

  I would like to add that the "crash" fenomenon" when tapping on "select device" is solved.

  Thank you

  Sam 

• 0
  
  Keiron Smith September 25, 2023 15:56

  Thanks, Sam - we will get it fixed asap!

• 0
  
  Keiron Smith September 25, 2023 15:56

  DevOps reference: https://starrynight.unfuddle.com/a#/projects/7965/tickets/by_number/2719

• 0
  
  Samuel shachaf September 25, 2023 15:57

  Thank you Keiron 

• 0
  
  Mike Atkins September 27, 2023 16:31

  I get the same issue on my device when using the demo scope. I can try later today connected to my scope. Would you like a log, too?

  Galaxy S22 Ultra
  Android 13/OneUI 5.0
  SkySafari 7Pro Beta 7.1.9.1

• 0
  
  Keiron Smith September 27, 2023 18:58

  Thanks, Mike, this will be fixed asap.

• 0
  
  Mike Atkins September 28, 2023 02:23

  I am pleased to report that this issue seems to be fixed in SkySafari 7 Pro Beta 7.1.10.0!

• 0
  
  Samuel shachaf October 05, 2023 09:15

  How do I upgrade from 7.1.9.1 to 7.1.19.0 ?

• 0
  
  Samuel shachaf October 05, 2023 09:16

  7.1.10.0

• 0
  
  Keiron Smith October 09, 2023 22:33

  Delete the app.

  In the Play Store app listing, scroll to the bottom, join the beta.

  Make sure you're backed up using LiveSky first.

  Thanks!

• 0
  
  Samuel shachaf October 11, 2023 04:42

  Hi keiron 

  I did what you told me to,with SS7 plus.

  My beta version is still 7.1.9.1.

  Are you sure the 7.1.10.0 version is available to be installed ?

  Thanks

  Sam 

   

• 0
  
  Samuel shachaf October 12, 2023 20:20

  I succeeded to update the beta version. 

  My issue is solved.

  Thank you

• 0
  
  Keiron Smith October 13, 2023 16:32

  Excellent, Sam!