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Telescope trouble-shooting set up guide - do this first!

This forum is for Starry Night users to help each other regarding telescope issues.  Starry Night supports all mounts that support Ascom; and many drivers have been written for Mac OSX.  However, our company does not have specialized knowledge regarding the finer details of each telescope and mount.  Specialized knowledge regarding little technical quirks, known firmware issues, etc, are privy to the community of owners who share the same telescope/mount.  Starry Night support will always help as much as possible, but it is here in this forum, where the solutions and workarounds to specific mount-related issues can be resolved by help from that community. 

First, click here to update your version of Starry Night.

On Windows operating systems, Starry Night supports any equipment/mounts compatible with ASCOM.

Second, visit http://www.ascom-standards.org to make sure you're updated to the lastest version of Ascom 6.

Third, visit http://www.ascom-standards.org/Downloads/ScopeDrivers.htm to make sure you have the most recent ascom driver package that is compatible with your mount.

Fourth,  visit your mount manufacturer's website and make sure you have the lastest firmware in the mount's hand paddle.

Once you have completed the checklist above the procedure for connecting a telescope is as follows:

1) Power on the telescope (and align it if you're outside at night).
2) Plug it into the computer.
3) Start Starry Night.
4) Open the Telescope tab and click Configure to choose your telescope.
5) Click the Connect button.

 

On Mac OSX operating systems Starry Night drivers are already included with the installation.

1) Power on the telescope (and align it if you're outside at night).
2) Plug it into the computer.
3) Start Starry Night.
4) Open the Telescope tab and click Configure to choose your telescope.
5) Click the Connect button.

 

If after following this set up guide you are still encountering difficulty please please post your request for assistance by asking a question in this forum.  Provide the following information:

1.  Telescope mount

2.  Telescope

3.  Operating system

4.  Ascom version

5.  Any error messages

6.  Screenshots that help to demonstrate the issue (if you know how).

 

Click here to ask a question in the Celestron forum: https://support.simulationcurriculum.com/forums/20594931-celestron-click-here-to-ask-a-question/entries/new

 

Also see the Nexstar Resource Site:  http://www.nexstarsite.com/PCControl/PCControlProblems.htm

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