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How to move starry night to a new computer

Gketel

March 06, 2012 06:26

None

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Originally from ticket #4721.

I have just bought a new laptop with windows 7 and would like to move starry night ( I have a couple of versions) from my vista laptop to my new laptop. Please provide instructions. I have the registrations numbers.

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7 comments

• 0
  
  Keiron Smith March 06, 2012 06:49

  Please see this KB article:

  https://support.simulationcurriculum.com/entries/21086576-backing-up-custom-data-and-how-to-move-starry-night-to-a-new-computer

• 0
  
  David Maxwell May 31, 2015 17:27

  My xp operating system will no longer be supported. New computer has windows 8.1 how can I get the latest 6.3 pro onto my new computer. Original discs didn't load, I have registration number.
• 0
  
  Sophie Cheng June 01, 2015 16:02

  Hello David, 

  Please submit a support ticket. We will give you a replacement download.

  Best,

  Sophie

• 1
  
  Louis Davidson October 21, 2015 04:14

  Help! I had a serious house fire and lost my discs for Starry Night Pro 6. I retrieved my license keys but I need to download the software again. I cannot afford version 7 at this time but wish to use my version 6. Please email a link...

  Thanx,

  Lou 

• 0
  
  Sophie Cheng October 22, 2015 20:50

  Hello Lou,

  I believe I replied to your support ticket. Please refrain from posting your email address in a public forum to avoid spam.

  Let me know if you need anything else!

  Best,

  Sophie

• 0
  
  Ethan Dyer July 08, 2016 21:20

  I kind of have a problem like Lou's. I installed my starry night that was given to me with my 8 in Dobsonian and threw the disc away. My laptop just stopped working one day and now I need to get it on my new one! Please help!
• 0
  
  Sophie Cheng July 13, 2016 18:28

  Hello Ethan,

  Please see if you can retrieve your past product download and registration details here:

  http://www.starrynight.com/retrieve/

  If this does not work for you, please submit a ticket here so we can better assist you:

  https://support.simulationcurriculum.com/anonymous_requests/new

  Best,

  Sophie