New post
0

Why does SN think I don't have a network connection?

I'm using SN Enthusiast version 6.0.4 on an iMac running OS X 10.8.2. When I try to update the comet and asteroid information, I get a message saying that "a connection to the update site on the Internet could not be established".  It then tells me that I have to be connected to the Internet to use the update feature. I have a working Internet connection. Is this a known bug, or is the update server broken?

2 comments

  • 0
    Avatar
    Keiron Smith

    Hi Gary,

    Your version of Starry Night is not compatible with OSX 10.8.2,  Please submit a ticket request for assistance.  Include:

    Name:

    Complete mailing address:

    Phone number:

    Starry night program:

    Registration number:

    Invoice/receipt/purchase order:

     

    We will provide a replacement.

     

    ***Please do not reply here with this information.  This is a public forum.  Please submit a ticket request for assistance.

  • 0
    Avatar
    Gary Finley

    OK, thanks. I've done that.

Please sign in to leave a comment.