New post
0

SkySafari 6 Pro | Additional UCAC5 Download Fail (Solution: Fixed In Update)

I purchased the in-app UCAC 5 upgrade in Pro 6 and have tried to download it several times to my iPhone 6S (64gb). The first time, I had about 4MB free, and it did not seem to succeed downloading. The second time, I tried restoring purchases, but ran into some strange problems with my flash storage filling up. I had to wipe the phone and restore it and did some system cleaning and upgrade from iOS 10 to 11. Then my phone had about 16GB available and I tried restoring purchases in Pro 6. The download status bar for UCAC5 started doing its thing, but rather disconcertingly would advance and then retreat and then advance again a bit further. After a few minutes of this behavior, it finally said download was complete. I noted that total pro 6 app and data usage did not increase to reflect the downloaded star data when I checked in system settings, which is what I had observed after my previous attempts. This was also a bit concerning to me. I then went back to Pro 6 app and picked a spot in the Milky Way and zoomed in and found stars to 18th mag or better, so it looked like it had worked after all. Then after panning and zooming and increasing the plotted star magnitude limit via the status bar some, stars above mag 15 we’re gone. The max star mag was still set to unlimited in settings. I subsequently fussed all the star mag control settings to see if I could get it to snap out of it and plot stars above 15m. No luck. Should I try restore purchases again? I am worried about losing more and more flash memory again.

50 comments

  • 0
    Avatar
    Bill Tschumy

    I'm investigating this now.  Stay tuned...

  • 0
    Avatar
    Bill Tschumy

    OK, we got some bad advice and had been placing these "purchased" databases in a directory that Apple considers expendable.  It will purge them it it decide it need disk space.  I suspect that is what happened.

    I have just changed the code to put them where Apple is now recommending they go.  As it turns out we were going to release a new version later today to fix some other issues.  It generally takes Apple a day or two to approve the release.

    In the meantime you should be able to Restore Purchases to get them back for now.  The new code will automatically move them from the temporary area to the stable one when you get it.

    Sorry about that.

  • 0
    Avatar
    Stefan R Benz

    Hello Skysafari team,

    yesterday I bought the UCAC5 Extension database (75 million stars) for Skysafari 6 via In-App purchase, and downloaded it OK.
    But, when looking at star fields I do not see a difference to before, though, even when zooming in fully and adjusting the slides in the "stars" setting, and when checking the application's size in iOS there is no difference to before.
    Is there a switch to enable the extension database, so that its stars can be used? Is the download broken?

    Or is this the same problem as mentioned by Lowenthalm above, and will be fixed by the update?

    Thanks in advance
    Stefan

  • 0
    Avatar
    Bill Tschumy

    Stefan,

    There is a chance iOS purged the database (see my previous posting in this thread).  We have submitted a release to Apple that will correct this and will probably be available later today.

    In the meantime, you can "Restore Purchases" from the "In-App Purchases" screen.  You should see the progress indicator as it downloads the database.  Afterwords you should see a difference in faint stars as you zoom in.  If you see a bunch over 15th mag, then you have the database.

  • 0
    Avatar
    Stefan R Benz

    Hi Bill,

    there is still no sign of the announced update.

    Did something go wrong during the approval process at Apple?

    Stefan

  • 0
    Avatar
    Bill Tschumy

    The apps went into "review" Friday morning.  I'm not sure what the hold up is.  Hopefully latter today.

     

  • 0
    Avatar
    Bill Tschumy

    OK, the apps were approved and released.  It might take an hour or so for the update to appear on the App Store.

  • 0
    Avatar
    Lowenthalm

    The upgraded code code now seems to manage UCAC 5 star database, but only after I restored purchases. When I first started up the upgraded app, stars dimmer than 15.0 did show up again (which surprised me) and then disappeared again after zooming in and out a couple of times and adjusting the magnitude limit a couple of times as it had when I first saw the problem. I couldn’t get this strange behavior again after restoring purchases, so hopefully it’s good to go now. I am still a bit disconcerted by the database storage usage not showing up as part of the iPhone storage usage for SkySafari.

  • 0
    Avatar
    Stefan R Benz

    Hi Bill,

    same experience as Lowenthalm's here.
    I did restore purchases, and now it seems to work. Hopefully it stays that way.

    But unfortunately it is not transparent to the user, whether the database is really there. The size of the App itself (as it can be seen in the iOS settings) stays the same, apparently the download is treated as "others" by iOS (or whatever this is called in English, my iPad runs in German).

    So, IMHO it would be very helpful if there would be a clear indicator that shows that the downloaded database is really there and being used. Zooming in and out in an arbitrary star field to try to determine that fact is not really a good and robust solution.

    Thanks
    Stefan

  • 0
    Avatar
    Bill Tschumy

    That is not what I see.  When the both extension databases are download, I'm seeing SkySafari 6 Pro as taking 3.55 GB.  I don't know what you are not seeing the same.  Are you on iOS 11 or something earlier.

    If you use the iTunes File Sharing feature to look in the app's Documents directory, you should now see two new files: USACStars2.skydat & PGCGalaxies2.skydat (assuming you bought both).

    People should really not have to worry about whether the databases are there in general.  The previous disappearance was a bug.  If you have bought the they should be there unless you have manually deleted them from Documents.

  • 0
    Avatar
    Uwe Spaniol

    I'm facing the same problem on an ipad mini with 8 gb free space under ios11. With version 6.0.3 of Sky Safari pro, neither the UCAC5, nor the PGC database will load. The loading bar shows progress up to the 'r' under purchased, then it stops for a while and then a window with the success message shows up - but no one database was loaded. Safari has a size of 2.06 gb with an app size of 1.86 gb and 204.7 mb of data. I've tried the restore option a couple of times and I reinstalled the app twice. Need a working solution.

  • 0
    Avatar
    Bill Tschumy

    I'm pretty certain the 6.0.3 update solved the problems.  Can you look in the app's Documents directory to see if the file is there.

  • 0
    Avatar
    Lowenthalm

    I am running latest iOS 11.
    I have cloud storage turned on in SFPro 6 but do not see a directory for SFPro 6 in the iOS Files app. I can see the SFPro 5 directory in the Files app. I have created a Favorites observing list, but that doesn’t seem to create a SFPro 6 directory I can see in Files. Do I have to have a live sky account to make any of this work?
    I haven’t transferred my old files and settings yet because I’m still testing out the new app.
    I’ll check the itunes sharing out next time I am at my Mac.

  • 0
    Avatar
    Bill Tschumy

    You will not see the databases in the Files app.  Apple requires us to exclude the databases from iCloud backup.

    Yes, please check iTunes File Sharing to see what is in the Documents directory.

    Of course, you can also just zoom way in and see if you see a bunch of stars dimmer than 15th magnitude.  If you do then you have the database.

    In addition, just to clear up future confusion, I will go ahead and add an "Installed" label in the In-App Purchases screen that is only there if I detect the database in the proper location.

  • 0
    Avatar
    Lowenthalm

    Understood about the Documents directory. However, why doesn’t creating a “favorites” observing list trigger creation of the SFPro 6 directory in iCloud and visible with the Files app like SFPro 5 does?

  • 0
    Avatar
    Bill Tschumy

    Because we no longer use iCloud for syncing in SS6.  We sync to our own server now.  We made this switch to support a number of features we are planning down the road.  

    To see your observing lists, observations, etc ***outside of SkySafari***  you will need to create a LiveSky account and then you can see and manipulate the data there.

  • 0
    Avatar
    Stefan R Benz

     

    Hi all,

    deleting the complete App and re-downloading both the App and the In-App database did the trick for me.

    Now I see SkySafari Pro 6.0.3 with 3.32GB on my iPad, and a closer look gives me 1.86GB App size and 1.45GB documents and data.
    In iTunes I see the USACStars2.skydat files inside the App.

    So it seems to work.
    I am just performing the same exercise with my iPhone, hope that it works the same way.

    But an "Installed" label as a confirmation would be highly appreciated.

    Thanks

    Stefan

  • 0
    Avatar
    Bill Tschumy

    Glad it is working now.

    I will try to have  the "installed" label in the next release.

  • 0
    Avatar
    Stefan R Benz

    Unfortunately I was too quick with my positive statement above. :-(

    It did not work for me at my iPhone (SE, running iOS 11.2.2).

    The In-App download of the stars database showed up as OK, but the App size stayed the same (somewhat like 1.88GB), and there is no USACStars2.skydat file visible in iTunes.

    Apparently there is a problem with the download, does not seem to be robust enough.
    Or the file storage inside the App still has a problem...

    I will try again, and report here.

    Thanks Bill anyway for you support on this matter!

    Cheers
    Stefan

  • 0
    Avatar
    Bill Tschumy

    You are sure the phone is on 6.0.3?  I just don't see how this could not work.

  • 0
    Avatar
    Stefan R Benz

    It says "VER 6.0.3.28" inside the App, just made a fresh download from the App store 1h ago.

  • 0
    Avatar
    Stefan R Benz

    I just re-ran an In-App download of the stars database (no other changes!), and this time it worked also at my iPhone:

    App size in iOS now 3.34GB (1.88GB + 1.45GB), and the USACStars2.skydat file shows up in iTunes.

    So, apparently there are still some issues, so that sometimes the download and installation works, sometimes not...

  • 0
    Avatar
    Bill Tschumy

    When you do a "Restore Purchases" do you see the progress indicator slowly moving?

    Did you actually zoom in and look for faint stars?  Make sure you star magnitude limits would allow it.

  • 0
    Avatar
    Lowenthalm

    Wow. I’m broken again. Won’t show any star dimmer than 15th mag. I’ll have to try wiping the app and redownloading it and the star DB. I think not seeing the star DB included in SFPro6 storage usage is a sign of things still be slightly awry. I’ll check for the DB on iTunes before I wipe and reload the app.
    Could not having a live sky account yet be contributing to the odd behavior?

  • 0
    Avatar
    Bill Tschumy

    No, this is independent of LiveSky.

  • 0
    Avatar
    Lowenthalm

    Just checked iTunes sharing. Only the following files are visible:

     

    [Current Settings].skyset

    History.txt

     

    So, no sign of the star database file, which I downloaded yesterday, and which seemed to function then, but not today. So, it would appear that there are still some file system issues, if you only update the app, rather than completely delete and reinstall SFPro 6. I'll try wiping the app completely and then restinstalling to achieve the "clean install" that seems to have worked for Stefan R Benz.

  • 0
    Avatar
    Uwe Spaniol

    Hi, folks. I installed the whole thing again and it's still nearly the same. When I restore the databases,it works as long as I do not close the app. When I close it, the UCAC5 database is gone again. And even before I close the app, the system shows 2.06 gb for it. I really think, the price of the app and the updates is not worth this amount of reinstallations and workarounds. I switched from version 5 to 6 because of the bigger databases - and I expected them to work for me with no workarounds. Please make your wonderful app to work again as expected!

  • 0
    Avatar
    Uwe Spaniol

    I have no idea, how to look in the apps documents directory to check the size :(

  • 0
    Avatar
    Bill Tschumy

    Uwe,

    We are trying to figure out what is happening to you.  You are not being ignored.  This just makes no sense to me that it would be there and then disappear.

    Please verify that after a Restore Purchases the database is found.  But then when you close the app it is lost?  What are you doing to "close" the app?  Is this a force quite by swiping from the task manager?

    It would be useful for you to use iTunes File Sharing to look at the Documents directory and see what is there.

    1. Run iTunes on your desktop.
    2. Plug your device in
    3. In the upper right you should see a "device" icon that represents your iOS device.  Click it.
    4. In the left hand menu you should see a File Sharing item.  Click it.
    5. Scroll down and find SkySafari  (make sure the icon is for SS6).  Click it.
    6. On the right you will see everything in the Documents directory.  You may need to scroll up to se the items.
    7. You are looking for he UCACStars2.skydat file.
  • 1
    Avatar
    Lowenthalm

    Good news. Deleting the SFPro 6 app, reinstalling it and then restoring purchases seems to have righted things. The app size, including the UCAC DB is now 3.32GB and the UCACStars2.skydat file is now visible in ITunes File Sharing SkySafari Pro Documents when viewed with iTunes.

    It would seem that once this problem occurs in the previous version of SFPro 6, its not enough to just restore purchases. That isn't enough to correct the file system structure problem for SFPro 6. A full reinstall is required.

Please sign in to leave a comment.