My issue is partially fixed since I no longer get a blank screen when accessing live livesky.com, I now cannot get past the Login screen. I'll enter my email and password and when I click on the Login button I see green borders around both the email address and password for a few milliseconds. I then get another blank Login screen. No error messages are generated.
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brianripley777 Just experienced a windows update and am now getting a blank page when attempting to get on livesky.com (same as original problem). I've tried both Microsoft Edge and Internet Explorer. Same results on both.
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brianripley777 Update to previous posts: After tinkering around I found that using my VPN (Private Internet Access) has to be disabled to get past the blank screen problem. Don't understand why this is a problem, but it needs to be resolved since I am using an open network when observing night skies. Beyond that when trying to access SkySafari Web, It tries to load but fails. While I do not get a error message, it will just indicate that it's loading the 1.0.4 version but never finishes (I've waited about 5 minutes now).
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Ros Hartigan Thanks for the updates! We're looking into it. Can you tell me what version of Windows you are using?
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Stuart Glen For the record, that's the same problem I have with SkySafari Web and Microsoft Edge - non-stop loading message.
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brianripley777 Hi Rosalind,
Here is what I got off my computer.Microsoft Windows 10
Version 1709
OS Build 16299.371
Microsoft Edge 41.16299.371.0
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