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SkySafari 6 Pro | Where Did The H-R-Diagram Go? (Answer: If You Drag A Corner/Edge Past The Opposite Corner/Edge, The Rectangle Turns Inside Out And Will Vanish)

H-R diagram disappeared though activated in settings. How can I bring ut up again?
iPhone 8 plus

5 comments

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    Richard Snekhaus

    I have the same question. I was using the H-R diagram on my iphone 5 (IOS 10.3.3), SkySafari 6 pro and changed the axis descriptions. It worked for a while and then completely disappeared. H-R is still listed in the Settings menu and I can go there to turn H-R visibility on and off but it does nothing. I tried closing and restarting the app to no avail. I also tried rebooting the phone and restoring the H-R in-app purchase. Response says purchase restored, but results are the same.

    How can it be restored?

     

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    Bill Tschumy

    Not sure what is going on for you two.  I'm wondering if somehow it got moved off screen.  We tried to design it so this couldn't happen but maybe there is still a way.  All I can suggest right now is to reinstall the app, that should restore it.  You will have to do a "Restore Purchases" afterwards.  If you are backing up you data to LiveSky, you should get all your data back after you re-login.

    If you can figure out how to reproduce this I can get it fixed.

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    Bill Tschumy

    I have an idea what could have happened.  It looks like if you drag a corner (or edge) past the opposite corner (or edge), the rectangle turns inside out and will vanish.  Do you think you could have done that?  Until I fix this, the only way to get it back is to re-install the app.

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    Richard Snekhaus

    Hi Bill,

    Thanks for the prompt reply. Yes, I believe that is was happened. I remember that I was trying to resize the graph and was trying to position it on the small iPhone screen and it suddenly disappeared. I have not had this problem on my iPad, but there is a lot more room to maneuver.

    I tried your suggestion of deleting and reinstalling the app and restoring the purchase and that worked. I'll have to be more careful moving and resizing the screen. 

    I really like the add-on. It's very informative. Just takes a little getting used to the way it works.

    Thanks,

    Rick Snekhaus

     

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    Mike Higginbotham

    I just had the same issue.  I wasn’t necessarily resizing the chart area, I think I just tapped it but not sure where.  H-R display is on but not plot area on the star map.  Thanks for this thread, I’ll try reinstalling. -Mike

    UPDATE: it worked

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