I'm a long time user of SkySafari, and have owned a number of the Pro versions through version 6. It's been frustrating that I can't contact the company for tech support. But my frustration has been greatly compounded by my forum posts going unanswered.
My first post was related to being unable to hear the audio program in SkySafari. It went unanswered for several days until I finally resolved the problem myself and deleted the message.
The second post was a feature request for a multi-star pointing model such as TPoint posted on May 9th. No response in 7 days.
So here I am. I love SkySafari (5 out of 5 all the way), but find product support to be extremely poor. The forum is helpful if you're able to perform a search and find the answer to your problem from a previous post. But if you can't find the answer in the knowledge base, you're pretty much on your own.