As a long time user of SkySafari, I have always been successful with it's use with my iOptron Az Mount Pro... until the last firmware update. Prior to the last firmware, the mount always connected very rapidly and was extremely stable. Now, with the latest firmware (v190221 which fixes some critical issues with the mount), Skysafari can connect with the mount via WiFi, but 'Does Not Get A Response". I know the mount is OK, because I can connect successfully with my Win 10 laptop and TheSkyX via the iOptron WiFi ASCOM utility. This continues to work as always, but SkySafari 6 Pro (latest version) no longer gets a response. No amount of 'Resetting to Factory' and double/triple checking of set up parameters will make it work.
As I said, it says it can connect, but gets no response.
I opened a ticket with iOptron and this is what they said:
"...Similar issue was reported from customers with our other mounts. We fed back to our development team, and just got their reply; they did not find an issue at our end, the new and old firmware is identical and the new one fixed a couple of bugs. They suggested check with the SkySafari developer..."
So at this point, I am appealing to your support, as SkySafari is sort of 'dead in the water' for me for the time being.