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Why Is SkySafari 6 Pro "Verifying" Forever On macOS 10.14.5? (Answer: We Don't Know, User Needs Help!)

It used to work on my Mac but now when I try to start the program, I keep getting a message "Verifying "SkySafari 6 Pro.app"" over and over again. I'm running macOS Mojave 10.14.5.  I've tried a simple reinstall, and a delete and reinstall, to no avail.

17 comments

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    Michael Coleman

    Hello?  Isn't this a support forum?

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    Keiron Smith

    Hi Michael, 

    Did you purchase any IAPs for SS6 Pro recently?

    Thanks for your patience.

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    Michael Coleman

    Hmm, not that I recall, although it is possible I may have purchased one of the extension databases on my iPhone or iPad a while back.  How would I determine this?  I should add that the app runs fine on both my iPhone and iPad, just not on my iMac.

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    Keiron Smith

    Hi Michael, 

    Please attach a screenshot of the error message, that also shows the icon in the dock, and also, showing the icon in the Applications folder.

    You are reinstalling from the OS X App Store, correct?

    Thanks!

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    Michael Coleman

    I’ve included two screenshots because the bouncing icon in the dock only appears when the “verifying” message goes off, and they toggle back and forth endlessly.

    I just reinstalled from the App Store again since there has recently been an update, to no avail. As for the confusion about "a simple reinstall," that's my mistake; I was conflating this and another unrelated problem I've been having.  Regarding the problem at hand, I've reinstalled only from the App Store, of course.

    I hope this helps.

    Thanks,
    Michael

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    Michael Coleman

    Is there any further information I can provide?

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    Keiron Smith

    Hi Micheal, 

    Unfortunately, I do not know what the issue is, nor how to resolve.  We have no other reports of this issue.  macOS 10.14 is totally supported, and the best suggestion I could offer you have already done - reinstalling the application.  This is more challenging because SkySafari being installed via the Mac AppStore - which is supposed to, in effect, by pass the gatekeeper security challenges.

    Are you running any other security software?

    In macOS System Preferences > Security & Privacy > General > what have you selected for:

    Allow apps downloaded from:

    1. AppStore
    2. AppStore & identified developers

    Try the other option, see if that helps.

    Also, you might want to try running the app in Safe Mode:

    https://support.apple.com/lv-lv/HT201262

     

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    Keiron Smith

    Hi Micheal, 

    Still waiting for your reply.

    Thanks!

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    Michael Coleman

    Well, I tried both of the options for allowing downloads, to no avail.  Then I tried the Safe Mode and, lo and behold, it ran, albeit very slowly and jerky...

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    Keiron Smith

    Are you running any other security software?

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    Michael Coleman

    Nothing other than the iMac's built-in protection, whatever that is.  I tried it having turned the firewall off.  That made no difference.

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    Michael Coleman

    Would it have anything to do with having purchased the upgrade on my iPad or iPhone?  I don't know that I did, but just wondering.

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    Keiron Smith

    iOS and macOS are unrelated.  

    Please try deleting and reinstall the app when in Safe Mode.

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    Michael Coleman

    Done, but no change.  :-(

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    Keiron Smith

    What is the longest you have left the app in the "verifying" stage?  Can you try leaving it for hours, perhaps overnight?  Maybe it will complete after a long time.

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    Keiron Smith

    Please also try Googling for solutions, search for "macOS app verifying forever" and similar search queries.  I found this result.

    http://osxdaily.com/2016/07/26/fix-stuck-pkg-verifying-installer-mac-os-x/

    There are likely more discussions out there in cyberspace.

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    Michael Coleman

    I'll give these ideas a try and let you know.

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