It used to work on my Mac but now when I try to start the program, I keep getting a message "Verifying "SkySafari 6 Pro.app"" over and over again. I'm running macOS Mojave 10.14.5. I've tried a simple reinstall, and a delete and reinstall, to no avail.
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17 comments
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Michael Coleman Hello? Isn't this a support forum?
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Keiron Smith Hi Michael,
Did you purchase any IAPs for SS6 Pro recently?
Thanks for your patience.
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Michael Coleman Hmm, not that I recall, although it is possible I may have purchased one of the extension databases on my iPhone or iPad a while back. How would I determine this? I should add that the app runs fine on both my iPhone and iPad, just not on my iMac.
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Keiron Smith Hi Michael,
Please attach a screenshot of the error message, that also shows the icon in the dock, and also, showing the icon in the Applications folder.
You are reinstalling from the OS X App Store, correct?
Thanks!
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Michael Coleman I’ve included two screenshots because the bouncing icon in the dock only appears when the “verifying” message goes off, and they toggle back and forth endlessly.
I just reinstalled from the App Store again since there has recently been an update, to no avail. As for the confusion about "a simple reinstall," that's my mistake; I was conflating this and another unrelated problem I've been having. Regarding the problem at hand, I've reinstalled only from the App Store, of course.
I hope this helps.
Thanks,
Michael
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Michael Coleman Is there any further information I can provide?
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Keiron Smith Hi Micheal,
Unfortunately, I do not know what the issue is, nor how to resolve. We have no other reports of this issue. macOS 10.14 is totally supported, and the best suggestion I could offer you have already done - reinstalling the application. This is more challenging because SkySafari being installed via the Mac AppStore - which is supposed to, in effect, by pass the gatekeeper security challenges.
Are you running any other security software?
In macOS System Preferences > Security & Privacy > General > what have you selected for:
Allow apps downloaded from:
- AppStore
- AppStore & identified developers
Try the other option, see if that helps.
Also, you might want to try running the app in Safe Mode:
https://support.apple.com/lv-lv/HT201262
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Keiron Smith Hi Micheal,
Still waiting for your reply.
Thanks!
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Michael Coleman Well, I tried both of the options for allowing downloads, to no avail. Then I tried the Safe Mode and, lo and behold, it ran, albeit very slowly and jerky...
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Keiron Smith Are you running any other security software?
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Michael Coleman Nothing other than the iMac's built-in protection, whatever that is. I tried it having turned the firewall off. That made no difference.
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Michael Coleman Would it have anything to do with having purchased the upgrade on my iPad or iPhone? I don't know that I did, but just wondering.
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Keiron Smith iOS and macOS are unrelated.
Please try deleting and reinstall the app when in Safe Mode.
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Michael Coleman Done, but no change. :-(
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Keiron Smith What is the longest you have left the app in the "verifying" stage? Can you try leaving it for hours, perhaps overnight? Maybe it will complete after a long time.
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Keiron Smith Please also try Googling for solutions, search for "macOS app verifying forever" and similar search queries. I found this result.
http://osxdaily.com/2016/07/26/fix-stuck-pkg-verifying-installer-mac-os-x/
There are likely more discussions out there in cyberspace.
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Michael Coleman I'll give these ideas a try and let you know.
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