I purchased a SkyFi 3 from your website a few weeks ago (November 4, 2019) . It has the latest firmware version. When I plug it into the included AC charger, the "Charging" light does not come on. The charging light does not come on regardless of whether the SkyFi 3 is turned on or not. I've tried plugging in the AC charger to different outlets but the result is the same. I checked the battery status via the SkyFi 3's 10.0.0.1 web page, and the battery appears to charge OK.
Is there any troubleshooting I can do?
Since this is a brand new SkyFi 3 with a non-functioning charging light, please let me know how I can exchange it for a SkyFi 3 that functions properly. Thanks.