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SkySafari 6 Pro Crashing On StartUp iPad 2 iOS 9.3.5 (Solution: Update App)

Hi,

my app skysafari pro crash every time. even after re- install  - formt ipad2 - ios update - nothings works.

other app are fine.

please help,

michael

18 comments

  • Avatar
    Dave Whipps Official comment

    Michael and Dean,

    We've uncovered an issue in the code that we suspect is the root cause of the crash. I'm having trouble finding a device to test it on (Apple makes it increasingly difficult to support these older OSes, in their continued effort to force users to buy new devices) and they no longer even support the "simulator" for that operating system.

    Would you be willing to download and try out a test build for us? If so, all I need is the email address you use for your AppleID and we can go from there.

    If not, that's ok too. We're searching keep searching around. Worst case, we can just apply the "fix" and hope it's the only issue.

    Sorry you had to wait so long for this fix.

    - Dave

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    Keiron Smith

    Hi Michael, 

    You post this in the SkySafari OS X community forum.  Is you app crashing on macOS (Macbook, iMac)? Or, is your app crashing on iOS (iPad, iPhone)?

    1. What OS are you having the issue with?
    2. What version of SkySafari is crashing?

    Thanks!

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    Michael Tzukran

    Hi,

    I have Ipad 2 

    sky safari pro 6

    ios 9.3.5

     

    michael

  • 0
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    Dean

    I also own an iPad 2 with iOS 9.3.5 (the iPad 2 does not support a newer OS).

    I too have been struggling to keep SkySafari running on this platform (it used to work flawlessly).

    The newer versions (including the latest) have been crashing while trying to launch. What I have noticed is that it will usually crash if it tries to update the Minor Body Orbit Data while starting up. Usually the crash occurs during the splash screen. Occasionally it will get past the splash screen and display the stars, then crash. I've found that if I am quick enough to tap on the settings icon and go to the Solar System settings, I can see that it is updating the Minor Body data. Usually, if I wait until it is finished updating, I can then go back to the main star field screen and everything works normally. Even after doing this, however, it still sometimes takes two attempts to successfully launch SkySafari. First, a crash during the splash screen, then a successful second launch.

    I've also noticed (although I'm less certain of this) that if Simulation Curriculum pushes out a pop up notice at launch time, a crash may also occur. If the notice can be dismissed quickly enough then things will work normally.

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    Dean

    Excuse me...

    This has certainly NOT been answered!

    And my previous comment is definitely not a "solution".

    My comment was meant to provide the developers with corroborating evidence that supports the original posters issue.

    I provided additional observations that I thought might help the developers solve this problem.

    YOU now need to either step up to the plate and attempt to solve the crashing problem, or give up and admit defeat.

    Simply marking the topic as "Answered" and solved, without actually doing anything, is unacceptable.

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    Keiron Smith

    Hi Michael, Dean, 

    If you can find an iPhone/iPad device running a more recent version of iOS that would be the best solution at this time.  There are a couple of bugs of iOS 9 now.

    It is not clear that we can continue to support such a long tail of operating systems on iOS.

    iOS 9.3.5 will not be supported for SkySafari 7.

    I will ask developers to review this issue and they may include a fix for this in the forthcoming SS6 updates.

  • 0
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    Keiron Smith

    Dean, 

    Thank you for your troubleshooting report!

    Clear skies!

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    Dean

    Thanks for your reply.

    It would be most appreciated if the developers could fix the crashing-at-startup issue before moving on to only supporting newer iOS versions.

    This would leave your existing customers who have older hardware with a working version of SkySafari.

    If it’s then decided to end support for the older OS versions, the minimum required OS listed in the app store should, of course, be raised so that newer SkySafari versions will not be able to overwrite the last working version.

    Thanks.

  • 0
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    Dean

    Replying to Dave Whipps, whose May 28th comment was, oddly, sorted to the top of this thread:

    Partial quote: "Would you be willing to download and try out a test build for us? If so, all I need is the email address you use for your AppleID and we can go from there."

     

    I would be willing to try a test version of SkySafari as long as it doesn't interfere with the versions currently installed on my iPad.

    I would prefer not to expose my email address here on the forum, but it's the same one that I use to log in here.

    If you don't have access to this forum's users email addresses, let me know where to send it.

    -Dean

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    Dave Whipps

    Michael /  Dean,

    Can either of you confirm that the latest release of SkySafari has fixed the crashing problem for you?

    Thanks,

    Dave

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    Dean

    Dave,

    No, I'm afraid not. Launching SkySafari 6.7.2.4 is still pretty much of a crapshoot.

    If you leave SkySafari sit for over a week it will automatically try to update the Minor Body Orbit Data when it starts up. In the past I found that if I quickly opened the Solar System settings to monitor the update process it would finish without crashing. This latest version however crashed multiple times while attempting to perform the update.

    If I'm unsuccessful in getting SkySafari to start up, I've found that if I walk away from it for a day or so and then try again, it often will complete the update and function properly (which was the case with this version).

    But, even after successfully updating the Minor Body Orbit data, it still sometimes will require two attempts to launch before it starts without crashing. The first attempt crashing approximately 20 seconds after displaying the splash screen.

    But then again, once I've gotten it to launch successfully I can usually quit and relaunch it multiple times within a short time span. But if I let it set for too long it may crash again on the first launch attempt, but work on the second.

    And of course if I let it set for more than a week, then I'm back to square one, with it trying to update the minor body orbit data while launching.

     

    While writing this response I thought I'd do an additional test by performing a manual update of the Minor Body Orbit Data. Sadly, this also caused SkySafari to crash before completing the update, and now SkySafari is in a state where it will not restart without crashing (about 27 seconds of splash screen, then crash to the Springboard). Multiple attempts at launching have failed. I will need to let it set for a day or so and try again.

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    Dave Whipps

    Dean,

    We're back on the case. It looks like this is two separate issues, so we're trying to take them one by one. Thanks for the details.

    We're working on it.

    - Dave

     

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    Dean

    Addendum to my previous message:

    I've tried to run SkySafari several times now over the past week and have not had a single successful launch. It always crashes about 27 seconds into the splash screen.

    Since it's been over a week since my previous message, SkySafari will most certainly be trying to auto-update the Minor Body Orbit data again.

     

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    Dave Whipps

    Hi All,

    We've finally been able to reproduce and fix this issue. It will be available in SkySafari Pro v6.7.3 on iOS in the next day or two.

    Thanks for all of your help tracking it down, and for sticking with us.

    - Dave

     

     

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    Dean

    My experience with running this new version:

    After installing the update it still crashed when launching until I completely deleted the app and reinstalled it from scratch.

    After reinstalling the app, the first launch crashed but the second launch was successful. It managed to finish updating the minor body orbit data without crashing, and quitting and relaunching the app also was successful.

    My main concern now is whether it will crash again next week when it needs to refresh the minor body orbit data (which seemed to be the crux of the original problem).

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    Dean

    The latest updates (6.7.3 and up) seem to be working better than the previous version. However, I’m still getting crashes after about 20 seconds when starting the app if the Minor Body Orbit Data is trying to auto update. A second attempt at launching the app is usually successful, and the Minor Body Orbit Data finishes updating. The app can then be closed and reopened without crashing, until the next Orbit Data update is due.
    This is the crash bug that I was originally seeing until further app updates made it worse, and it wouldn’t start up at all.
    So the developers have improved things, but the root problem seems to still be there. -Launching and trying to download the Minor Body Orbit Data at the same time.-

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    Jodi McCullough

    I am finding that the latest update to the ipad OS is not allowing my Sky Safari Pro to work.  Not sure where to ask help so I will just post this in every place I can find.  The ipad says the software (Sky Safari ) needs to be updated.

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    Keiron Smith

    Jodi, 

    Please create a NEW post in the community forum here.

    SkySafari | iOS Apps

    This thread is for troubleshooting iOS 9.3.5 specifically.

    Thanks.

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