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What Is The Difference Between A Request vs Post? (A Request Is A One-On-One Discussion, A Post Is A One-To-Many Discussion)

davewhite10

March 06, 2020 06:12

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What is the difference between Request vs Post vs Following?

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  Keiron Smith March 06, 2020 15:18

  Hi Dave, 

  A request (submitting a ticket) is a one-on-one discussion.

  A post (in the community forums) is a one-to-many discussion.

  In order to maximize company resources it is essential that all telescope configuration and troubleshooting queries, along with how to use the app type questions are posted in the appropriate community forums where future users seeking the same or similar answers can self-serve their own support.

  A request via ticket is reserved for discussions where private information may be shared between the customer (usually educational teachers, students, IT departments) and the company.

  Thanks for asking.