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What Can I Do About Problems With SkySafari 6 Pro Disconnecting Celestron SkyPortal WiFi Module? (Answer: Contact Celestron And Ask For A Replacement - Many Celestron Modules Are Flaky, This Is A Known Issue)

I am disconnecting constantly in Direct-Mode with the WiFi Module. It hardly ever disconnects with SkyPortal but disconnects all the time with SkySafari.

I have a Celestron Advanced VX mount and my Telescope Setup is as follows:

Scope Type: Celestron Wi-Fi

Mount Type: Equatorial Goto (German)

Setup and Control - Sidereal

Communication - Direct Connect.

11 comments

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    Keiron Smith

    Hi Bryan, 

    What WiFi Module?

    Thanks!

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    Bryan Hamilton

    Sorry about that.  It's the Celestron SkyPortal Wi-Fi Module

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    Woody

    Bryan,

    None of my business, but Keiron will probably ask which version of SkyPortal Wi-Fi you have.  There are three versions.  I think version one is pretty much dead and incompatible with just about everything now.  Version-2 and Version-3 look almost identical, but they aren't.

    Version-2 has a tiny hole in one side where you can stick a paper clip into to reset it.  And the Network number has only two characters (i.e. Celestron-17).

    Version-3 doesn't have that tiny hole in one side for resetting.  It resets automatically.  Version-3's Network number has three characters (i.e. Celestron-DB4).  The hardware inside Version-3 is different (supposedly much better), AND a huge difference in Version-3 is that it's firmware is updatable.  Version-2 SkyPortal WiFi devices can't be updated.

    And of course, the Celestron model and part numbers for Version-2 and Version-3 are identical!  I have one of each in front of me now -- in their original Celestron boxes -- and the box labels are identical.  Yeehaw!  Can we make this any more complicated or confusing?  

    Woody

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    Bryan Hamilton

    The WIFI network in direct mode is 3 characters and there is no tiny hole so it's version 3.

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    Keiron Smith

    Bryan, what device make, model, OS are you using?

    Thanks, Woody, for the important module distinction!

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    Bryan Hamilton

    It does it with both my devices.  I have a Samsung Galaxy S8+ with Android 9 Kernel 4.4.153  patched to February 1.  I also have a Samsung Galaxy Tab S2 with Android 7 patched to August1 with kernel 3.10.84-14953299

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    Keiron Smith

    Please test again with Sky Portal app vs SkySafari app.  There is no distinction in the code that would make SkySafari disconnect while Sky Portal works perfectly.  I think you will find with they both work, or they both drop the connection.  And, if the dropping continues it is possible that you need to replace the Celestron WiFi module.  The Celestron WiFi hardware is frequently reported for dropping connections, and getting a replacement via Celestron fixes everything.

    Thanks!

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    Bryan Hamilton

    Hi Keiron

    Last night I tried both SkySafari and SkyPortal. Both of them disconnected once during an alignment and I had to start over with each. However, SkySafari disconnected after 30 minutes of viewing and SkyPortal went 40 minutes and had no disconnects. Also, SkySafari had an additional alignment attempt I aborted because it slewed down towards the ground which was really strange.

    I think the most significant thing is that using Celestron's CPWI software and a laptop has been stable (I don't think there has been a single disconnect). I have done two long sessions with it - one in Direct Connect mode and one in AP mode. That leads me to believe the module is fine and this is a device / app issue.

    I found an article about these types of issues. What are your thoughts on this?

    I'll add the link to this post.

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    Bryan Hamilton

    Also, what about the Readout rate settings?

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    Bryan Hamilton
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