I can't update my SkySafari's Minor Body Orbit Data anymore. It's always the same update results, "Downloaded 183 bytes, updated 0 solar system objects." I'm running SkySafari Plus 6.6.4.10 on Android 5.0.2. Can anyone please help? Thanks.
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8 comments
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Pedro Braganca Hi Thierry, I haven't been able to duplicate your data update error in the app but unfortunately I don't have an Android 5 device.. Are you able to try again today? I'm assuming you have an active internet connection and space on your device.
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Thierry Sam Hi Pedro, My device and internet connection are ok. I can download DSS images. This is a known issue on Android 4.4 & 5. See here:
https://support.simulationcurriculum.com/hc/en-us/community/posts/360034815913-Why-Can-t-I-Update-Minor-Body-Orbit-Data-For-3-Weeks-Answer-Issue-On-Android-4-4-Only-It used to work before but not anymore. I can't even add comet C/2019 Y4 (ATLAS) to SkySafari.
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Mike Chapman I have the same problem as Thierry. The update is working on SkyPortal but not SkySafari. Also the update is working on my smartphone which is on Android 9.
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Pedro Braganca Thanks Thierry/Mike - i see that Keiron has already created a support ticket for our developers but I'll bring up this issue again. To be honest, I'm not sure if it's something we can fix given how old Android 4 /5 is - but we do say we support it - and I understand the frustration, especially with Comet 2019 Y4 (ATLAS) putting on a show. We're trying.
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Simon Street It's important this as the tablet I have works in every other respect. Os 442.
Sky's 5 plus is fine on o's 422 device..
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Thierry Sam This problem is now fixed with the latest update. Thanks a lot!
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Keiron Smith You're welcome, enjoy!
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Christine I have SkySafari 5 Plus on my Samsung Galaxy 8. It tells me I have a 498 mb update but the download fails. I get a message to download from here... But where?
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