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SkySafari 6 Pro Issues After Update To 6.7.0 On MacOS El Capitan (Answer: Update To 6.7.2)

boojag85

October 10, 2020 16:42

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Hi,

I updated to v6.7.0 last evening, and now only the menu bar appears - the star chart is not displayed.  Also, most of the menu selections are greyed out. The "Telescope" menu has active options, but they do not work.  SkySafari is shown in the dock, but not in Mission Control.   I tried rebooting, then removing and re-installing the app from the App Store, to no avail.

I am running a Late 2009 Macbook with OS X El Capitan.  Any ideas?

Thanks,

Bill

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9 comments

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  Keiron Smith October 19, 2020 16:35 Official comment

  DevOps reference: https://starrynight.unfuddle.com/a#/projects/7965/tickets/by_number/672

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  Bob October 10, 2020 18:46

  Same problem here running the same 2009 Macbook pro and OSX v10.11.6 and was working fine before update.

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  Keiron Smith October 12, 2020 16:16

  Please update to 6.7.1 and let us know if the issue is resolved.

  Thanks!

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  boojag85 October 13, 2020 00:45

  Hi Keiron,

  
  I just updated to 6.7.1, and the issue persists.

   

  Thanks,

  Bill

   

  
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  Bob October 13, 2020 17:00

  Hi Keiron,

  Thanks for update but still same problem as Bill.

  Regards

  Rob.

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  Jean Ginieis October 17, 2020 09:47

  Hello, I have the same problem as Bill

  Regards

  Jean

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  Bob October 21, 2020 13:33

  Hi Keiron,

  Have updated to 6.7.2 and with just a quick check reveals that it is working again. It did however revert back to default settings but soon sorted.

  I have not carried out an exhaustive check but so far so good.

  Many thanks Regards

  Rob.

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  Keiron Smith October 21, 2020 19:07

  An excellent result, Rob!

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  boojag85 October 22, 2020 00:11

  Hi Keiron,

  Many thanks to you and the team.  Updated to 6.7.2 and all looks good so far! :-)

  Best regards,

  Bill