The program does not start and does not display an error message. It ends with the phase "Finishing initializon ..." My drivers are up to date, the PC configuration is many times higher than the requirements Software, I reinstalled the software.
I don't know what to do with it: /
thank you for your help
Jacob
Jacob,
Please provide the following information:
In Windows 10 ---> Right click on Windows Icon/Start button---> Go to "Run" ---> type "dxdiag" in the search field and hit return. ---> On the DirectX panel that opens up look under the Display tab for "Device" <--- what it says here will be the graphics card.
In Windows 10 ---> Right click on Windows Icon/Start button---> Go to "Run" ---> type "dxdiag" in the search field and hit return. ---> On the DirectX panel that opens up look under the System tab for "Operating System" <--- what it says here will be the OS info. Note if its Pro, Home, etc. Also, and 32 or 64 bit.
In Windows 10 ---> Right click on Windows Icon/Start button---> Go to "Run" ---> type "dxdiag" in the search field and hit return. ---> On the DirectX panel that opens up look under the System tab for "System Model" <--- what it says here will be the model info.
Card name: NVIDIA GeForce GTX 1660 SUPER
Manufacturer: NVIDIA
Chip type: GeForce GTX 1660 SUPER
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_21C4&SUBSYS_87521043&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 38709 MB
Dedicated Memory: 5992 MB
Shared Memory: 32717 MB
Current Mode: 2560 x 1440 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.662109,0.329102), Green(0.300781,0.620117), Blue(0.144531,0.048828), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Time of this report: 2/16/2021, 18:10:50
Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
System Manufacturer: ASUS ROG STRIX Z490-F GAMING
System Model: System Product Name
BIOS: 0607 (type: UEFI)
Processor: Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz (20 CPUs), ~3.7GHz
Memory: 65536MB RAM
Available OS Memory: 65436MB RAM
Page File: 15996MB used, 59167MB available
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode
I sent the detail by email
Thank you very much for your help
In Windows 10 ---> Right click on Windows Icon/Start button---> Go to "Run" ---> type "dxdiag" in the search field and hit return. ---> On the DirectX panel that opens up look under the System tab for "System Model" <--- what it says here will be the model info.
I built the computer myself, I don't know exactly what you need for information. MB is ASUS ROG STRIX Z490-F GAMING, Procesor Intel i9 10900K, 64GB RAM, Video card GeForce GTX 1660 SUPER 6GB RAM
I sent you a complete dxdiag statement to your email plus a record from the HW Info software
maybe still
Dear Mr. Keiron
I really would like to use my purchased software. Can I ask for help? Can I provide any more information?
rhx.
JT
Did you take a look at my problem for a moment?
Thank you
jt
JT,
Yes, your system is up to spec. Sorry, I don't see why the Starry Night is not running, nothing obvious.
Thanks!