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StarSense Error Could not plate-solve the image. Will retry at new position.

Hello Team,
I own a NEXSTAR EVOLUTION 8 HD TELESCOPE WITH STARSENSE. As you might have come across this Error from lot of folks, I wanted to raise this issue pertaining to Starsense Error Message I get "Could not plate-solve the image. Will retry at new position" even after "Found 100 stars" in Dark Sky Sites - absolute clear skies where I can see 100s of stars with my necked eyes. By researching a lot further, I updated my Starsense Hand Control and Camera with verison -, just 3 days back and I have installed SkyPortal version 6 on my iPhone.

Could I please request you to let me know how to resolve this issue. I was under the impression that after updating the Starsense Hand control and camera with the above (latest) version, I thought it would resolve this issue. However, it still didn't get resolved. Also, I am planning to buy SkyPortal Pro or Plus from your website, hence could you also please let me know if the issue will get resolved post updating it to SkyPortal Pro or Plus??

Your reply will be highly appreciated.

Thanks and Regards,
Mihir Daiya


  • 0
    Keiron Smith


    Celestron writes the StarSense plate-solving code, which is independent of SkyPortal & SkySafari.

    Please contact Celestron Support regarding this query.

    Phone: 1-800-421-9649

    Updating to SkySafari 6 Plus/Pro is not going to resolve the issue.

    Please update your post here regarding Celestron's response.


  • 0
    Mihir Daiya

    Hi Keiron,

    Thanks and appreciate your response, and for providing the details as well.



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