New post
0

Just Bought Pro 6 And Now Pro 7 Is Out? Can I Have Some Relief? (Answer: Read On!)

I appreciate 7 pro is available for a discount, but I JUST bought 6 Pro Oct 20 not knowing a 7 pro was coming out. Bought Sky Safari 6 pro based on what I was reading in an astronomy group. Total with in-app purchases I wanted was $51.96. I get pro 7 is 50% off in the apple store now, but for me, that means if I were to buy 7, it would be the equivalent of paying $76.96. Any relief here, or is it what it is? And if it is what it is, how long will you support 6?

5 comments

  • Avatar
    Matt Hjelle Official comment

    Hello Tom,

    Thanks for contacting us. The best way to address the matter is to request a refund from Apple given you purchased very recently. They shouldn't have a problem refunding you for the v6 purchase given the timeline, and you can get v7 at your convenience.

    Here is the link to request a refund from Apple: https://support.apple.com/en-us/HT204084

    Thanks for your support and let us know if you have any difficulty by emailing to support@skysafariastronomy.com.

    Best regards,

  • 0
    Avatar
    Keiron Smith

    Apologies, have to delete my answer, as I was wrong.  The sales team will contact you.

  • 0
    Avatar
    Keiron Smith

    Matt-Hjelle

  • 0
    Avatar
    Tom Johnson

    Okay - thanks!

  • 0
    Avatar
    Tom Johnson

    Matthew,

    Got it - refund requested. Appreciate your assistance on this one!

    Thank you!

    Tom

Please sign in to leave a comment.