I forgot my Live Sky password. When I click on reset password, I get the message that a reset request was sent successfully. However, the email never shows up in my email. Nothing in the spam folder either. (I have the correct email address, because if I try to open a new account with it, it says that email is already taken.) I have an iphone and two ipads with Sky Safari on them, with several custom observing lists. I don't want to lose them. Account is astronomy@langousis.com. Thanks for helping me get connected.
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6 comments
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Alex Langoussis typo in above message, address is astronomy@langoussis.com
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Kyle Hendicks Hello Alex,
Thank you for the detailed information. We are looking into this issue and will have it resolved soon.
Kyle
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Kyle Hendicks Hello Alex,
I confirmed your account in the system. You will not lose any of your data. As a temporary fix, I can also manually reset your password. I will email you directly and you can reply if you want to use that option.
I'm was not able to reproduce this bug. Can you give me some additional information?
What operating system are you using?
What web browser are you using?
What is the version of the web browser?
What email client are you using?
Kyle
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Alex Langoussis Thanks Kyle,
Using ios 14.7.1 on my iphoone 7 plus. Also ios 14.8.1 on my ipad Air (3rd generation). I am using Apple's mail clients on the devices, as well as Safari..
Alex
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Alex Langoussis I should also add that I have received your 2 emails at my address.
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Alex Langoussis Success! It's working. Thank you!
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