Recently I have learnt the way to download DSS pictures through 'Add User Image...' .However after I set the image dimensions and select 'DSS' in the 'From SkyView' dropdown menu, I get an error message stating that the image download failed. I tried to go to another part of the sky, selecting smaller field, and so on. To my knowledge DSS covers all the sky, so I don't know what happened.
It's strange that the 'From SkyView' button is slightly darker, maybe it has something to do with this issue. I have no firewall, my network connection is in perfect condition.
Can you give me any advice how to resolve this issue?
(Fully updated Win10, most recent version of SN8 Pro)