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[UX Issue]* Add User Image Fails To Download DSS (Or Other) Images (Answer: Will Be Fixed In Next App Update)

Hi all!

Recently I have learnt the way to download DSS pictures through 'Add User Image...' .However after I set the image dimensions and select 'DSS' in the 'From SkyView' dropdown menu, I get an error message stating that the image download failed. I tried to go to another part of the sky, selecting smaller field, and so on. To my knowledge DSS covers all the sky, so I don't know what happened.

It's strange that the 'From SkyView' button is slightly darker, maybe it has something to do with this issue. I have no firewall, my network connection is in perfect condition.

Can you give me any advice how to resolve this issue?

Thank you!


(Fully updated Win10, most recent version of SN8 Pro)



  • Avatar
    Keiron Smith Official comment
  • 0
    Keiron Smith


    We will have the development team review this issue for the next SN app update.

    Unfortunately, this does not appear to be working at this time.

    Thank you for reporting the issue.

  • 0
    Krisztian Kerepesy

    Dear Keiron,

    thank you for your help (and for the marvellous SN8! :) )


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