I have SS 6 Pro Android. The SS 6 Pro connection to my LiveSky subscription has been working just fine for years, but today when I logged into the LiveSky website using my computer and tried to view my Observing lists, LiveSky said "The Observing Lists feature is only available to users of: SkySafari 6 Plus, SkySafari 6 Pro and LiveSky Premium". I can view my Profile, export data, but I cannot view the Observations, Observing Lists, Sessions, etc - basically everything under the heading "My SkySafari Data" is no longer visible. What do I need to do?
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15 comments
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Chris Are you using LiveSky basic or premium? If the former, it may be worth the upgrade to get all of the functionality LiveSky offers.
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Luca Vanzella I am using LiveSky Basic. It has all that I need since I use it to back up my observations, observing lists, sessions, etc. to the cloud some of which I export to CSV files. Something has broken with LiveSky's functionality, apparently ever since SS 7 was released.
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Christoph Greschitz I have that exact same problem. It might be the same issue as in 2018:
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Luca Vanzella Christoph - yes, I am seeing the same screen. LiveSky doesn't seem to recognize that I have SS 6 Pro. In SS 6 Pro, Settings > LiveSky shows that my email address is verified. I have SS 7 Pro on another device but it is NOT connected to LiveSky. SimCurr - any response on this? Thanks.
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Kyle Hendicks With a Pro or Plus purchase, you should be able to view all of your data. I will look into it. I may reach out and have you send me the email address that your LiveSky account is listed under.
Thanks,
Kyle Hendricks
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Elaine Martins da Silva I'm having the same issue.
LiveSky doesn't seem to recognize that I have SS 6 Plus.
I'm seeing the same screen Christoph. Kind of annoying.
Hope they can fix this problem soon.
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Kyle Hendicks I'll have a fix for this sometime tomorrow. Sorry for the inconvenience.
Kyle Hendricks
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Frank Donley Same. When will this be fixed?
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Luca Vanzella Kyle Hendicks, is this issue going to be fixed?
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Kyle Hendicks A fix for this issue was pushed several days ago. Please make sure to refresh your browser then log out and log back in. If you are still having issues please email me directly at kyleh@simulationcurriculum.com.
Kyle
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Luca Vanzella I still have the same issue. It tried it on two browsers: Firefox and Edge. Both were new logins.
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Luca
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Kyle Hendicks I will be pushing an updated version within the hour. I will update here when it is available.
Kyle
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Elaine Martins da Silva It's working now.
Nice! Thank you Kyle Hendicks.
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Elaine
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Christoph Greschitz Works for me as well now
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Luca Vanzella Works for me as well. Thank you.
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