If you are troubleshooting Starry Night or SkySafari and for ANY telescope setup problems please post in the forums
download limit reset
still cant get through the installation process to registration. when the wizzard tries to configure windows program i get the same error no matter what suggestions your support team suggests. I do not believe ill spend a third day with this software
cant get any more updates for my graphics card
I've created a ticket for you. We'll look see what, if anything, can be done.
I've had many unsuccessful attempts at downloading the software since the installation wouldn't load. So i tried deleting it so I can reinstall it again. But it won't stop taking me to the page, download limit reached. I just want to try downloading the software. I have an assignment due and these issues are just really frustrating.
question concerning sky fi iii:
its wifi 802.11 b b/g b/g/n or even more with a and ac wifi standard?
is it possible to connect also a focuser , camera from an usb hub to sky fi III?
Please copy and paste your query into a new post in the SkySafari community forums here:
There are no answers to my problem with SkySafari 7 Plus and my Meade LX200 GPS. It will connect to my Stella controller but says the scope is not responding. I have tried everything. How can I talk to tech help? It looks like the forums are dated with few responses. I posted my problem but no answers. Support for this software is dismal. No way to email support. I would not recommend this software at all and I'm sorry for buying it.
I have replied to your community forum post.
However, please note, providing support for every single SkySafari-using telescope in the world is a massive task for a very small software company. So, to be realistic, it is essential the all community members come together to help one another. There are many SkySafari-Meade-using community members that can help you too. We are stronger, when active, together.
Thanks for your patience and understanding.