Account Help

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    Account Help

    Your SkySafari user data is backed up automatically by storing it on your device and synchronizing it with our cloud server.

    When you first launch the app, you are assigned an automatically generated and anonymous username and password. The app uses this information to backup your data on our server. The username and password combination is stored in your device's keychain, allowing you to restore your data if the app is reinstalled.

    Sign Up For LiveSky

    Sign up for LiveSky to enjoy convenient access to your SkySafari app data on any web browser from any device. Set up an account by entering your email and password in the 'Account Settings' section of the Settings view.

    After you sign up, 'Account Settings' becomes a view of your account. From here you can change your email address, request another verification email, launch the LiveSky.com portal, or switch to another account.

    SkySafari includes a free Basic Subscription to LiveSky, providing you with access to your data. An optional Premium subscription allows you to edit and manage your data, in addition to providing you with access to an online version of SkySafari that can be accessed from any browser on any device.

    You can also launch LiveSky by tapping the LiveSky button in the main toolbar. If you have not signed up yet, tapping this button will prompt you to do so.

    Data

    SkySafari 6 allows you to store and back up your data (observing lists, observations, saved settings files etc) to our LiveSky server. Backup To LiveSky is on by default. Tap the switch to the off position to disable automatic backups.

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    Comments

    • Avatar
      Phillip Shetler

      I paid for all the apps features but it still does not work, why is that?

    • Avatar
      Keiron Smith

      Hi Phillip,

      What does not work? LiveSky.com is free at this time.

      Thanks!

    • Avatar
      Man Lee

      It show "Could Not Sign Up' "Only request passing MASTER KEY can modify subscriptionID or stripeID"
      how to sign up?

    • Avatar
      Keiron Smith

      Hi Man,

      Please upload a couple of screenshots here to show what you are talking about. Thanks!

    • Avatar
      Gopal Kolluru

      Hi,
      I paid for and downloaded SS Pro5 on my iPhone. Is it possible to down load on the same account on my Mac?

    • Avatar
      Keiron Smith

      Hi Gopal,

      SkySafari must be purchased separately for each different operating system (iOS/Android/OS X).

      Thanks!

    • Avatar
      Cmac7203

      I am not having any luck joining LiveSky.

      Edited by Cmac7203
    • Avatar
      Keiron Smith

      Hi Charlie,

      All SkySafari 6 OS X beta bugs/issues must be posted to the appropriate SS6 OS X Beta Testing community forum (as per the instructions). Please copy and paste your query into a NEW post in the community forums here:

      https://support.simulationcurriculum.com/hc/en-us/community/topics/360000014188-SkySafari-Beta-Testing-SkySafari-6-OS-X-Only-

      Developers will reply there where the community can also help and/or learn from our experience.

      Thank you for taking this extra step!

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