Originally from ticket #25883.

I cannot get my laptop running windows 10 to connect to my Skyfi unit, it consistently say "unable to connect". I have tried the FAQ answers to set up a ad hoc system but with no success. The unit worked with windows 7 so there is no fault with it. Please can you help.

Keiron Smith replies:

HI Terry,

Please read this KB article:

https://support.simulationcurriculum.com/entries/56946354-Starry-Night-SkyFi-Windows-

And, importantly, this KB article too:

https://support.simulationcurriculum.com/entries/66694194-V7-Windows-8-can-not-find-SkyFi-network

Please let me know if this helps.

Keiron Smith
Starry Night & Sky Safari Software Support Team

Ticket update:

Hi Keiron,

I have checked out both of the above but I am still getting the cannot connect response and if I try to enter the skyfi web page the response is "you are not connected to the internet". I have tried the skyfi unit on a friends windows 7 laptop and it works perfectly and even lets me log onto the web page!

Marko Kudjerski replies:

Hi Terry, did you run into any trouble enabling Ad-Hoc networking on your Windows 10?

As you can see here: http://answers.microsoft.com/en-us/windows/forum/windows8_1-networking/windows-81-ad-hoc-not-showing/5d75d887-ff59-425e-a480-9f80ada63627?page=3&tm=1391352567925 Windows 8 and above require the Ad-Hoc mode to be enabled.

Marko Kudjerski
Simulation Curriculum Corp.

Ticket update:

Yes I did, I ran the scripts as indicated above in the command prompt window and it came back it was successful but when i look at the skyfi internet icon it still say not connected and i still cannot get onto the skyfi web site?

Marko Kudjerski replies:

Terry, would you be open to setting up the SkyFi to use a router as a go-between or do you always need to use it in the field without a router?

Marko Kudjerski
Simulation Curriculum Corp.

Ticket update:

Not at all, quite happy to do that as I only use it in the garden area within reach of my router. Any help on how to set it up would be gratefully appreciated.

Thankyou

Terry

Marko Kudjerski replies:

Hi Terry,

Please take a look here http://skysafariastronomy.com/products/skyfi/wireless.html and notice the section on Configuring SkyFi to Join Existing Wi-Fi Networks.

There is an issue of having to connect to SkyFi via ad-hoc first so that you could configure it. The good news is that you could do so with your smartphone and configure SkyFi for your router that way.

Marko Kudjerski
Simulation Curriculum Corp.

Ticket update:

I do not have a iphone, only an android but I could borrow the widows 7 laptop which did connect to the skyfi unit, could I use that to configure the skyfi unt?

Thanks

Terry

Marko Kudjerski replies:

Hi Terry, yes, you could set it up that way!

Marko Kudjerski
Simulation Curriculum Corp.

Ticket update:

Hi Marko,

Thank you for you continued help. It is now approaching mid night here in the UK and it bit late for me to embark on the above but I will have a fresh start using your advice tomorrow morning.

Thank you again for your help

Kind regards

Terry

Marko Kudjerski replies:

No problem Terry! My pleasure!

Whenever you get a chance to set this up just let us know how it goes. Have a good night!

Marko Kudjerski
Simulation Curriculum Corp.

Ticket update:

Hi Marko,

Just to let you know that I followed your suggestions today and have now managed to communicate with the Skyfi unit both with my laptop and my Android tablet through my home network!

Very pleased, thank you very much for your patients and help.

Kind regards

Terry

Marko Kudjerski replies:

That's terrific news Terry! I'm very happy to hear that you have a working SkyFi setup in place.

Enjoy using SkyFi and enjoy starry skies!

Marko Kudjerski
Simulation Curriculum Corp.