0

[UX Issue]* Scope Button Does Not Respond (Solution: Update To 7.1.5)

Arun Aravindakshan

December 09, 2022 04:16

Completed

Follow

I have the SkySafari 7 Plus on my iPhone 13 Pro running iOS16.1.2. I used it to control my Celestron Nexstar Evolution 8 telescope. The preset uses Celestron WiFi.

From today onwards, the SCOPE button in the menu bar below does not respond. As a result I am unable to connect to the telescope and control it. I have tried removing and adding the preset, deleting and reinstalling the app etc., but nothing seems to resolve the issue. There's no error, the button just does not respond. Please help.

• Facebook
• Twitter
• LinkedIn

8 comments

• 
  Keiron Smith December 09, 2022 05:51 Official comment

  DevOps reference: https://starrynight.unfuddle.com/a#/projects/7965/tickets/by_number/2507

• 1
  
  Keiron Smith December 09, 2022 05:51

  Arun, 

  Thanks for the report.

  In Help > scroll to the bottom > please always include your SS7 version info with every post.

  Fix is coming asap!

• 1
  
  Arun Aravindakshan December 09, 2022 13:31

  Thanks Keiron. The version is 7.1.4(1062). 

  Does this mean it is a known issue and a fix is coming soon? Do you know approximately when? 

• 0
  
  Arun Aravindakshan December 09, 2022 14:55

  Installed the latest patch that came out an hour back and it works! Thank you for the FANTASTIC support. 

• 0
  
  Keiron Smith December 09, 2022 16:05

  Please, the latest update is what version?  Always remember to post the version.

  Thanks, Arun - looking good!

• 0
  
  Arun Aravindakshan December 09, 2022 16:13

  7.1.5(1063)

• 0
  
  Keiron Smith December 09, 2022 16:13

  Thank you!

• 0
  
  Carson Hanrahan December 09, 2022 17:59

  Works for me too - OK to close my other ticket. Ditto on the support!