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SN7 update install error

Purchased SW and downloaded without issues and installs without issues but during SW startup it shows I have update. I am running Window 10 on new PC with plenty of HD, and memory space and great download speed. Update states I have Starry Night CSAP 7 ver 7.5.0.948 and latest is 7.5.5.1136, and update is 549.28MB which downloads without issue, extracts files and then come up with Update failed to install.

Show Details states "Patch failed to apply to this file C;\Program Files (x86)\Starry Night CSAP 7\StarryNight.exe

Because that files failed to patch, and there's no "catch-all" update to download, the update failed to apply. The failure to patch usually happens because the file was modified from the original version. Reinstall the original version of this app.

Internal error: End of stream reached with 376 byte left to read"

I have tried to re-install like message said but still will not update. I have also fully uninstall and re-install with same results.

3 comments

  • 0
    Avatar
    Keiron Smith

     

    Welcome to the New Community Forums, Jimmy!

    Please note I have moved your post to the Starry Night | Verison 7 Software Programs forum.  In the future, for any questions or issues about SN7 please post them in this forum which is dedicated to discussions about that topic.

    About your issue with the updater, please hang in there.  We are aware of the problem.  SN7 is not broken on your computer.  We have an issue with the updater technology on our side, and it will be fixed very soon.  I'll post again here when I have more information.  

    Until then, please just use skip the option to update and use SN 7.5.0.948.

    Thanks!

  • 0
    Avatar
    RichLoba

    Hello,

    My update just failed, and I see the last response was Jan 4, 20178.

    Is there a fix yet?

    Thank you,

    Richard Loba

     

  • 0
    Avatar
    Keiron Smith

    Hi Rich, 

    I'm making your query a support ticket.  THis thread is now closed

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