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Error 403: disallowed_useragent in Sky Safari Plus (iOS)

Trying to use "Google Drive" for storage settings so my configurations that I have on SS5+ on Android are synced.  When I select google drive and press sign into Google Drive I get the 403 error

 

Help I really want to be able to do configuration of my scopes and eyepieces only once

14 comments

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    Anthony Spina

    wanted to add that it looks like a problem with the SS 5 Plus iOS version.  The Pro version doesn't have the issue on iOS

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    Bill Tschumy

    I have not been able to figure out the issue with Google Drive.  Everything looks to be set up fine.  I was seeing it on Pro.  Apparently not all users on either version are having the problem.  I will see if I can find time to look at it again.

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    Anthony Spina

    Bill,

    Thanks for the update. I hope you can find it what is causing the issue

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    Bill Tschumy

    Anthony,

    Just wanted to let you know that I have the problem fixed.  It took a solid day of work to implement Google's new scheme for authenticating the user, but it looks like it works reliably.  Still not sure why the other scheme stopped working.

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    Anthony Spina

    That is great news!

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    Anthony Spina

    Thanks Bill

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    Bill Tschumy

    Not sure exactly when we will have another release but I'm sure it will be several weeks more.  Sorry for the grief.

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    Chuck Lee

    Did the fix for this go out today in the Android update (Version 5.3.2.0)?  Disappointingly, I'm still seeing the error message when trying to sync my tablet with Google drive.

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    Bill Tschumy

    It was only the iOS version that had this problem.  However I had one other person report this on Android.  I'm hoping that this is some temporary issue on Google's servers.  Last week when I was testing all this it was working fine.  However, I see the same problem today on Android.

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    Chuck Lee

    I've been seeing it for several days on my Android tablet and my Nexus 6 phone.  I use these when I'm outside with the telescope.  It works fine on my daily driver, a Nexus 6P, which is where I first installed it.  I seem to remember that when I originally signed in with the Nexus 6P, I got a message that this interface for authentication was being deprecated... wish I would have captured a screen shot.

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    Bill Tschumy

    Chuck,

    I will look into it.  I am using the Google supplied code to authenticate that was updated a couple of months ago.  Hopefully it is not already outdated.

     

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    Chuck Lee

    Thanks!  My plan is to add objects to my observation lists in my "spare moments" with my daily driver phone and have them available on the other devices when I'm out with the 'scope.  

    Sky Safari's control of the 'scope works great.  Very pleased with it!  

     

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    Bill Tschumy

    Chuck,

    I have this problem fixed internally.  We are going to push a quick release on Thursday or Friday to get the fix out there.

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    Chuck Lee

    Thanks for the quick response, Bill!

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