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Observing Lists Syncing Issue

Hello--

For some reason, last night when I opened up SkySafari 5 Pro, I got a message that I've seen several times before, that there are files located on my device that no longer exist on my Google.  Since I am synced with Google Drive, I usually opt not to keep the files on my device when given this prompt.  In the past, when I've kept the files, I end up not seeing my edits sync across to my other device.  When I opened the app on my phone, I got the same message, and did the same thing, only to find that now, all of my lists have been deleted, with all of my observations and my last full backup several months ago.  I've long been afraid this could happen but I've trusted it and it's worked up until now. 

 

Chris

5 comments

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    Bill Tschumy

    Chris,

    Sorry you are having problems.  

    If you get this message, you should look at the files listed and decide if they are ones you actually want to delete.  Never hit "delete" if they are files you think you want.I add this confirmation just to make sure we don't automatically delete files that you really want.

    If you go to Google Drive in a browser, do you see the files there?  If you never explicitly deleted the files then it sounds like something is screwing up.  At startup we just retrieve the list of all the files on Google Drive.  If there is a local file that is no longer on Google Drive, we display the message you are seeing.

    Is it possible you have logged into a different Google account when this has happened?

    I haven't heard of anyone else losing data like this so I'm not sure what else it could be.

  • 0
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    Chris Brandt

    Hey Bill

    The files used to be on the Google drive but aren't anymore.  I don't use Google Drive for anything but this and haven't gone in and physically made any changes to anything.  Also my phone/tablet being Android keep me logged into the only Google account I have, so I really don't know what could have happened.  As I mentioned, when I've kept files before and continued editing them, it quit syncing across to my other devices. 

    As for others, I'm not sure very many are A) extensively using the observing list feature and B) syncing between devices on Android.  Maybe that's why?  It's always seemed to me to be one of the biggest areas that could be improved, as I've had many troubles getting it set up and keeping everything working before this happened.

    Chris

  • 0
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    Bill Tschumy

    Chris,

    I'm very sorry you have lost these.  You could check with Google to see if there are any automatic backups you could use to get them back.  I assume they are now gone from all you devices?  If you have a device when them still present you could recover from there.

    I really don't know what could have happened.  It could be our problem or it could be a glitch with Google Drive.  Al I know is no one else has reported any data loss like this.

    For SkySafari 6 we are actually going to change to use our own servers for syncing (and some other neat features).  This will allow more flexibility (and hopefully robustness). 

  • 0
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    Chris Brandt

    I went back and added my observations since March from screen shots I had taken of each one. Everything is almost back to normal now with only a few lost observations overall. Really looking forward to SS6 on Android. How is it coming along for iOS? Are you still thinking late this year/early next year for an Android release? 

    Chris

  • 0
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    Bill Tschumy

    Chris,

    Good to  hear you were able to recover things mostly.

    The Android version of SS6 isn't due out until spring of next year.  iOS version is coming along.

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