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SkyFi 3 will not hold a charge

SkyFi 3 will not hold a charge. I have tried the included charger and other mini-USB chargers. Charging light blinks red when SkyFi 3 is plugged in, but there is no power whatsoever when it is unplugged. I believe this has worked at least once since we purchased it at the Texas Star Party in May, but not in the last few months.  When plugged into the network, it shows 100% charged.

3 comments

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    Bill Tschumy

    Eugene,

    Before you send it back for a replacement, could you try reinstalling the firmware on the device to see if that fixes the issue.  Instructions and downloads are here:

    http://www.skysafariastronomy.com/skyfi-3-professional-astronomy-telescope-control.html

    (Midway down the page).

     

  • 0
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    Eugenereagan

    I have reinstalled the firmware.  No change at all. How do I get a replacement?

  • 0
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    Matt Hjelle

    Eugene,


    I'll open a support ticket and take care of all that for you.  

    We'll be in touch!

    Thanks,
    Matt

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