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Starry Night Pro | Update Issue

Marco Meniero

November 15, 2017 14:27

Answered

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Good morning,
last week I started updating the software, but suddenly lost the wifi connection. Now I can not update because the "check fro aplication update" is inactive (as you see below)

how can I fix it?

 

Best regards,

Marco Meniero

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3 comments

• 
  Keiron Smith November 17, 2017 00:02 Official comment

  Hi Marco,

  Please delete the current SN7 Pro application.  Then redownload the installer again.  Make a new installation.

  This will resolve your updater issue.

  I will resend your download links.

  Thanks!

• 1
  
  Keiron Smith November 17, 2017 00:03

  Sorry, Marco, I don't see a purchase order for you in your name or using your email address.

• 0
  
  Marco Meniero November 22, 2017 17:08

   

  OK, I have already bought a cd rom with inside the version 7.4.1.810, pu7-XXXX-XXXX-XXXX-XXXX

  Can I upgrade SN7 PRO to SN7 PRO PLUS ? I'd like to do it. Have I delate my  defective version before?