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Sky Safari 5 pro has suddenly removed from my tablet. And can not be reinstalled

Sky Safari 5 pro has suddenly disappeared from my tablet. And can not be reinstalled (Play Store stopped).
I've already re-set my google account and re-paired my tablet with google.
I have no installation issues with any other app
(Galaxy Tab S2 lte - non rootet).

7 comments

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    Gerd Barodte

    No developer here?
    To who do I have to escalate the problem?

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    Keiron Smith

    Hi Gerd,

    What do you mean Play Store stopped?  If there is any error message please attach a screenshot - thanks for your patience.

     

  • 0
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    Gerd Barodte


    After press "Install" the message "Google Play Store wird beendet" appears. I can only confirm with ok.
    I can send a hardcopy.

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    Sven Schmidt

    Gerd,

    Maybe this helps:

    1. Go to settings->Apps

    2. Find 'Google Play services', and clear the cache and force stop

    3. Same with 'Google Play' app

    4. Open 'Google Play' and try reinstalling SS

    Regards

     

     

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    Gerd Barodte

    Thank you for the hints. Unfortunately it did not help.

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    Sven Schmidt

    Bummer.

    As a last resort, I'd try a factory reset.

    Back everything up 1st as you'll loose all data.

     

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    Gerd Barodte

    A reset of my tablet is not an option. This probably does not solve the problem. I just have a lot of work and it probably will not work after that.

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