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SS6 Plus Tilt to use Compass is not Functioning

I have not been able to use the tilt to use compass for awhile now. I have it enabled in settings and location services for the app are also enabled. Even when I turn on the AR, the SkyView is still locked. I’m unable to point my phone (iPhone 8) to find objects in the sky.
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9 comments

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    Keiron Smith

    Ildi, 

    Please provide the following info:

    1. App and version.  See Help > scroll to the bottom
    2. iOS version.

    Thanks!

  • 0
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    Ildi Rich

    1) Sky Safari 6 plus (6.8.5.2)
    2) iOS 16.3.1

    Thanks!

  • 0
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    Keiron Smith

    This can likely be resolved by reinstall the app.

    Thanks!

  • 0
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    Steenkh

    You could possibly try a “Revert to factory settings” before going all the way to reinstallation.

  • 0
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    Ildi Rich

    I had already tried reverting to factory settings before I commented, but it didn't fix the issue.  I think I will try to reinstall, just nervous about screwing up my "plus" membership.

  • 0
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    Ildi Rich

    Reinstalling did not work.  It said it couldn't locate true north and to make sure I had location services on.  Location services are definitely on.  Don't know what else to try.

  • 0
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    Keiron Smith

    Please try rebooting your iPhone.  Thanks!

  • 0
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    Ildi Rich

    Rebooted my phone.  Then reinstalled the app (again).  Still saying that it cannot determine True North so it's using magnetic north.  Location services are on.  

  • 0
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    Keiron Smith

    If you are using a case, please remove the phone from the case.

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