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In-App purchase PGC Extension Database - SKErrorDomain error 2

David Reen

May 05, 2021 07:57

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On an iPad (running 14.4.2) I recently attempted to buy the PGC Extension database. This appeared to work okay - with the file being downloaded okay. However the final install step fails with a SKErrorDomain error 2 popup. I have previously successfully purchased the GAIA Extension database

I have plenty of free space on the iPad, I have rebooted the iPad, I have updated the app to the latest version (6.8.3.0), I have restored purchases (which appears to redownload both extension databases) .  The GAIA extension works flawlessly, the PGC extension continues to fail. I have "purchased" the PGC extension a 2nd time, been told that I already have it and accept the free download - which fails to install.

What can I do to get this working?

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8 comments

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  Keiron Smith May 05, 2021 16:53

  David,

  What iOS device are you using?  Can you test with another iOS device?

  Thanks!

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  David Reen May 07, 2021 08:32

  I'm using an iPad Air 2 .  I do have an iPhone7 plus that I could install on - but I don't want to use that to control my scope

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  Keiron Smith May 07, 2021 15:58

  Just for testing please.  Thanks!

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  David Reen May 10, 2021 10:51

  Thanks Keiron

  Found an old iPad 2  running iOS 9.3.5 .  It loaded SkySafari Pro and both GAIA and PGC Extension okay....

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  Keiron Smith May 10, 2021 16:10

  Thank you, David!

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  Keiron Smith May 10, 2021 16:14

  What model is the first iPad?

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  David Reen May 11, 2021 05:30

  Load fails on iPad Air 2 - Model MGHY2X/A

  Load succeeds on iPad 2 - Model MC979X/A

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  Harro Treur October 16, 2022 10:50

  I do experience exactly the same problem with both PGC- as with GAIA-database.
  This is on new iPad (9th gen 2021 and iOS 15.7).
  On my I phone10 however, both databases were installed successfully. (iPhone XsMax iOS 15.7).