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[Scope Control]* Sticky Scope Control Buttons Lead To Runaway Slews Using Celestron WiFi (Solution: Will Be Fixed In A Future App Update)

Recently when using SkySafari Pro 7 with my Celestron Nexstar 4SE with the Celestron SkyPortal Wifi adaptor I found the altitude and azimuth controls would sometimes stick on. This was not related to issues with communication. A second tap on the control stops the motion immediately.

Didn't matter whether I was in Access Point mode or Direct Mode, or the readout speed (moved from 2 per second to 10 per second without any effect).

Telescope firmware was updated to the very latest version. iOS was at latest version on iPhone 14.

Is this intentional that the controls are sticky to allow for long slews or is there a bug?

17 comments

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    Keiron Smith Official comment
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    Keiron Smith

    We will have this fixed in a future update - thanks for your report, Keith!

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    Dale Page

    Just wondered if there was an eta on this fix. Driving me mad:-).  This is so frustrating I’ve ditched sky safari for the time being.

    Thanks
    Dale

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    Keiron Smith

    Developers are aware of the issue and will provide a fix in a future update.

    Thanks for your patience.

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    Michael Haase

    Additional notes on this issue:
    1. The buttons stick if the user (accidentally) slides a finger more than about 1mm while touching a slew button.
    2. This is 100% reproducible, even in the “Demo Interface” preset.
    3. Contrary to another thread on this topic, turning off Multitasking on the iPad/iPhone has no effect.

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    mark mcintosh

    Additionally, I have found that the more you use the app in a session, trying to find a cause for "button stick", the worst the sticking gets. I have had a full lockout, where it was necessary to power down the mount to stop a runaway from crashing the OTA into the mount. My issue began the spring of 2023.

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    Keiron Smith

    Thank you Mark for these finer troubleshooting details!

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    Keiron Smith

    Thank you Michael for these finer troubleshooting details as well!

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    Mike Atkins

    Nice to see this is being looked into. I've been experiencing this since getting my XX12G. When runaway slewing happens I can usually stop it by just tapping a directional button. Since going to the Bluetooth dongle I have gotten rid of several SynScan WiFi issues.

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    Jeff Fishman

    This has been happening to me as well and its a PAIN. WHEN will this be fixed. I see it was reported 6 months ago.

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    Michael Haase

    It is supremely disappointing that this critical usability bug was not addressed in v7.3.3.

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    Jeff Fishman

    Got the new update today and I’ve heard the sticky keys are not fixed.
    I hope this isn’t the case, since it was reported over 1/2 year ago.

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    Dale Page

    Just tested. Still not fixed. This is appalling. Can I get my money back

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    Keith Fowler

    This is very disappointing. If this were open source, I could fix it myself.

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    Mike Atkins

    @Keiron

    I sent you a logfile when it happened to me this evening. Connection type is irrelevant, happens when connected to my SynScan Dob via Wifi or BT. Using or not using the SynScan app has no relevance either. Look towards the end of the log.

    SkySafari 7 Pro Beta v7.4.0.0
    Samsung Galaxy S23 Ultra
    Android 14/OneUI 6.1
    Build UP1A.231005.007.S918USQU2CXCG (Just updated to Android 14/OneUI 6.1 today)

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    Keiron Smith

    Thanks Mike!  Developers are working on it!

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    Bill Schroeder

    Now, April and the slew of buttons still have a plan of their own. I am a yearly subscriber. Please fix this problem. It can't be that complicated!

    Thanks

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