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CGEM 8" - RA tracking

I have a CGEM 8" Celestron. I have noticed that after a certain level of movement in the RA, it stops responding to the hand control. I checked the battery pack powering the,mount/ hand control and it is supplying 12V.

What might be causing it to stop the RA movement after certain level of movement? Are the worm gears too tightly meshed?

I am going to call Celestron since it is still under warranty but wanted to get an idea if somebody has seen this issue.

Thanks for any help

Nityanath

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